Towne Park
Hospitality
AssociateManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Associate Manager at Towne Park. Skills: Client management, Associate management, Service delivery. Ensure guest service experience is delivered exceptionally. Set positive example for guest relations”
Industry & Context.
Handle guest complaints; Handle difficult situations
Up to 10% travel, Exerting up to 50 pounds of force, Exerting up to 25 pounds of force, Exerting greater than 10 pounds of force
What They're Looking For.
Must Have
Associate's degree or equivalent, Valid driver's license, Clean driving record, 1 year of experience
What You'll Do.
Ensure guest service experience is delivered exceptionally
Set positive example for guest relations
Empower associates to provide excellent customer service
Perform guest/patient service duties
Allocate labor resources efficiently
Integrate Towne Park standards
Review comment cards and guest satisfaction results
Engage in recruitment and hiring processes
Respond proactively to associate feedback
Provide orientation and on-the-job training
Recognize great performance
Provide opportunities for performers to learn
Train and coach team and individuals
Conduct regular performance appraisals
Provide feedback and coaching
Discipline and discharge associates
Develop cohesive working relationships with clients
Maintain regular meeting rhythms with client
Follow through on client commitments
Maintain high level of visibility
Focus team on exceeding client expectations
Drive business metrics for forecasting
Drive business metrics for productivity
Drive business metrics for claims
Drive business metrics for customer service
Drive business metrics for turnover
Ensure associates accurately identify revenue
Ensure associates accurately collect revenue
Complete shift reports with detail
Complete cash drops with detail
Complete revenue reports with detail
Supervise revenue reconciliation
Supervise ticket reconciliation
Ensure controls for scheduling
Ensure controls for overtime
Ensure controls for tip reporting
Ensure controls for timekeeping
How You'll Work.
Team & Collaboration
Client staff members
Communication Scope
Business communications; Professional communications
Full Job Description
# _**At Towne Park, it’s more than a job, you can make an impact.**_ A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click [here](https://mandatoryview.com/?LicenceId=7b9cf6ca-8bfe-4ae1-9415-d444ae245063&ProductType=OnlineApplicant&SubType=PG) for important notices that may be applicable to you. For more information about our privacy policy, please click [here](http://www.townepark.com/wp-content/uploads/2023/06/CCPA-CPRA-Notice-at-Collection-Applicants_Towne-Park-Careers.pdf). **Job Details** **Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $55,000-$60,000. **Additional Compensation:** Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. **Benefits:** Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the compan
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