Towne Park

Hospitality

AssociateManager

$55–60k Denver, Colorado, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Associate Manager at Towne Park. Skills: Client management, Associate management, Service delivery. Ensure guest service experience is delivered exceptionally. Set positive example for guest relations”

Industry & Context.

Hospitality
Problems you'll solve

Handle guest complaints; Handle difficult situations

Eligibility Requirements

Up to 10% travel, Exerting up to 50 pounds of force, Exerting up to 25 pounds of force, Exerting greater than 10 pounds of force

What They're Looking For.

Must Have

Associate's degree or equivalent, Valid driver's license, Clean driving record, 1 year of experience

What You'll Do.

Ensure guest service experience is delivered exceptionally

Set positive example for guest relations

Empower associates to provide excellent customer service

Perform guest/patient service duties

Allocate labor resources efficiently

Integrate Towne Park standards

Review comment cards and guest satisfaction results

Engage in recruitment and hiring processes

Respond proactively to associate feedback

Provide orientation and on-the-job training

Recognize great performance

Provide opportunities for performers to learn

Train and coach team and individuals

Conduct regular performance appraisals

Provide feedback and coaching

Discipline and discharge associates

Develop cohesive working relationships with clients

Maintain regular meeting rhythms with client

Follow through on client commitments

Maintain high level of visibility

Focus team on exceeding client expectations

Drive business metrics for forecasting

Drive business metrics for productivity

Drive business metrics for claims

Drive business metrics for customer service

Drive business metrics for turnover

Ensure associates accurately identify revenue

Ensure associates accurately collect revenue

Complete shift reports with detail

Complete cash drops with detail

Complete revenue reports with detail

Supervise revenue reconciliation

Supervise ticket reconciliation

Ensure controls for scheduling

Ensure controls for overtime

Ensure controls for tip reporting

Ensure controls for timekeeping

How You'll Work.

Team & Collaboration

Client staff members

Communication Scope

Business communications; Professional communications

Full Job Description

# _**At Towne Park, it’s more than a job, you can make an impact.**_ A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click [here](https://mandatoryview.com/?LicenceId=7b9cf6ca-8bfe-4ae1-9415-d444ae245063&ProductType=OnlineApplicant&SubType=PG) for important notices that may be applicable to you. For more information about our privacy policy, please click [here](http://www.townepark.com/wp-content/uploads/2023/06/CCPA-CPRA-Notice-at-Collection-Applicants_Towne-Park-Careers.pdf). **Job Details** **Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $55,000-$60,000. **Additional Compensation:** Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. **Benefits:** Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the compan

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