Towne Park
hospitality
AssociateManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Associate Manager at Towne Park. Skills: client satisfaction, customer satisfaction, associate satisfaction, operational management. Ensure high levels of client satisfaction. Ensure high levels of customer satisfaction”
What You'll Achieve.
Ensuring high levels of client satisfaction; Ensuring high levels of customer satisfaction; Ensuring high levels of associate satisfaction; Achieve quality and service levels; Meet business demands and productivity goals; Ensure the best people are selected; Exceeding expectations
Industry & Context.
Effectively handle guest/patient complaints and difficult situations
Must be able to drive manual transmission, Travel of up to 10% may be required, Regularly required to talk or hear, Frequently required to sit or stand for extended periods, May be required to walk, Handle or feel objects, tools or reach with hands, Climb balance, Stoop, kneel, crouch or crawl, Close vision, Distance vision, Color vision, Peripheral vision, Depth perception, Ability to adjust focus, Exerting up to 50 pounds of force occasionally, Exerting up to 25 pounds of force frequently, Exerting greater than 10 pounds of force constantly to move objects, May be exposed to inclement weather, May be exposed to varying degrees of temperatures
What They're Looking For.
Must Have
Valid driver’s license and clean driving record, A minimum of one (1) year of related experience in hospitality, Must be able to drive manual transmission, Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications, Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures, Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications, Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails, Ability to maintain accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations, A proven track record of being courteous, having a sense of urgency, and maintaining a high level of safety
Nice to Have
Associate’s degree or equivalent degree preferred
What You'll Do.
Ensure high levels of client satisfaction
Ensure high levels of customer satisfaction
Ensure high levels of associate satisfaction
Manage delivery of guest/patient hiring
Manage delivery of training
Manage delivery of evaluating
Manage delivery of discharging
Manage delivery of planning
Manage delivery of assigning
Manage delivery of directing
Manage delivery of appraising
Manage financial management
Address customer issues
Manage a minimum of two associates
Deliver guest service exceptionally and consistently
Empower associates to provide excellent customer service
Perform guest/patient service duties
Allocate labor resources efficiently
Integrate Towne Park’s standards
Review comment cards and guest satisfaction results
Engage in recruitment and hiring processes
Respond proactively to associate feedback
Establish guidelines for employees
Provide orientation and on-the-job training
Recognize great performance
Provide opportunities for growth
Train and coach team members
Conduct regular performance appraisals
Provide feedback and coaching
Discipline associates when necessary
Develop cohesive working relationships with clients
Maintain regular meeting rhythms with client
Maintain communication channels with client
Follow through on commitments
Maintain high level of visibility
Focus team on exceeding client expectations
Drive business metrics
Ensure associates accurately collect revenue
Ensure shift reports are completed accurately
Supervise revenue and tickets reconciliation
Ensure controls are in place for scheduling
Ensure controls are in place for overtime
Ensure controls are in place for tip reporting
Ensure controls are in place for timekeeping
How You'll Work.
Team & Collaboration
Develop cohesive working relationships with the clients’ staff members; Maintain regular meeting rhythms and communication channels with the client; Ensures the entire team is focused on exceeding expectations
Communication Scope
Written and verbal communication skills; Effectively present information
Full Job Description
# _**At Towne Park, it’s more than a job, you can make an impact.**_ A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click [here](https://mandatoryview.com/?LicenceId=7b9cf6ca-8bfe-4ae1-9415-d444ae245063&ProductType=OnlineApplicant&SubType=PG) for important notices that may be applicable to you. For more information about our privacy policy, please click [here](http://www.townepark.com/wp-content/uploads/2023/06/CCPA-CPRA-Notice-at-Collection-Applicants_Towne-Park-Careers.pdf). # _**At Towne Park, it’s more than a job, you can make an impact.**_ A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every d
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