Laundryheap
Logistics
Associate-LogisticsOperations
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Associate - Logistics Operations at Laundryheap. Skills: Driver onboarding, Route planning, Live operations. Conduct outbound calls with drivers. Conduct video sessions with drivers”
What You'll Achieve.
Ensure SLA adherence
Industry & Context.
Solution-oriented
Rotational shift timings, Night shifts
What They're Looking For.
Must Have
3-5 years of experience, Driver or agent onboarding experience, Live operational environments experience, Experience in night shifts, Experience in rotational shifts, Hands-on with email support tools, Hands-on with chat support tools, Good proficiency in Google Sheets, Good proficiency in MS Excel, Stakeholder management
Nice to Have
Prior experience in international support chat, Prior experience in international support voice, Experience in startups, Experience in logistics, Experience in last-mile delivery operations, Familiarity with live route planning tools, Familiarity with CRM systems, Analytical mindset, Comfort with operational data, Demonstrated ability to work independently, Demonstrated ability to work within a team
What You'll Do.
Conduct outbound calls with drivers
Conduct video sessions with drivers
Guide drivers through onboarding
Guide drivers through documentation process
Assess driver readiness
Ensure compliance with company policies
Ensure compliance with onboarding standards
Coordinate background checks
Coordinate activation of driver accounts
Provide updates on onboarding progress
Monitor real-time delivery operations
Ensure smooth route execution
Ensure timely order completion
Provide live support to drivers
Identify on-route issues
Resolve on-route issues
Handle inbound queries from drivers
Record driver interactions
Escalate unresolved issues
Follow up for resolution
Ensure sufficient driver coverage
Contribute to team goals
Improve operational workflows
Maintain internal documentation
Maintain knowledge bases
Flag performance bottlenecks
Collaborate with internal teams
How You'll Work.
Team & Collaboration
Cross-regional operations
Communication Scope
Verbal communication; Written communication
Full Job Description
Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14+ global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business. **You’ll Make a Difference By:** Reporting to the **Regional Lead** , the **Associate - Driver Operations** plays a critical role in maintaining operational excellence. You will ensure smooth driver onboarding via calls and video interactions, while simultaneously managing live logistics—monitoring driver activity, planning routes, and resolving real-time issues. **Key Responsibilities ** 1\. **Driver Onboarding & Recruitment** * Conduct outbound calls and video sessions with potential drivers to guide them through the onboarding and documentation process. * Assess driver readiness and ensure compliance with company policies and onboarding standards. * Coordinate background checks, training, and activation of driver accounts. * Provide timely updates to stakeholders on onboarding progress. 2\. **Planning Operations & Route Management** * Monitor real-time delivery operations to ensure smooth route execution and timely order completion. * Provide live support to drivers during their shifts via chat, calls, or internal platforms. * Optimize route plans to ensure maximum efficiency. * Identify and resolve on-route issues proactively, including delays, misrouted items, or driver emergencies. 3\. **Driver Support & Performance** * Handle inbound queries from drivers related to payments, feedback, scheduling, and general support. * Record driver interactions, escalate unresolved issues, and follow up for resolution. * Ensure sufficient driver coverage to meet live demand across time zones. * Operations & Project Support * Contribute to team goals by initiating or supporting projects aimed at improving operational workflows. * Maintain internal doc
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