Anaplan
Technology
AssociateLevel3SupportAnalyst
Neural analysis suggests this role is
optimal for Entry candidates.
“Associate Level 3 Support Analyst at Anaplan. Skills: Problem-solving, Customer success. Investigate complex issues raised by users. Communicate progress of issues/fixes”
What You'll Achieve.
Resolve customer issue quickly and thoroughly
Industry & Context.
Problem-solving; Analytical skills; Methodical approach
What They're Looking For.
Must Have
Graduate or early-career analyst, Degree in Mathematics, Physics, Electronic Engineering, or Computer Science, Genuine passion for problem-solving, Analytical skills with a methodical approach, Ability to work under time constraints, Ability to switch focus as priorities change, Good communication skills
Nice to Have
Experience with data analytics tools / Excel
What You'll Do.
Investigate complex issues raised by users
Communicate progress of issues/fixes
Derive solutions for users
Guide users through sophisticated solutions
Detail investigations of new issues
Prioritize customer cases
Onboard new features and changes
How You'll Work.
Team & Collaboration
Engineering; Product; Operations; Customer Success; Customer Support
Communication Scope
Convey technical information
Full Job Description
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together! Anaplan is looking for a tenacious Support Analyst to join the Level 3 team, based in Minneapolis, MN, on a full-time basis. You will be expected to be in the office at least two days per week. This is an amazing opportunity to learn about the Anaplan product from a technical standpoint and understand what needs changing, whilst working with our most important customers. Your Impact Level 3 Support investigates and diagnoses complex problems reported by Anaplan customers. Any issues that require in-depth knowledge of the product or an investigation into the logging or back-end of the system will be dealt with by Level 3. The range of issues is diverse and can vary from front-end client or UI issues to modeling or server problems to platform or network performance. As a Junior L3 Support Analyst, you'll gain detailed product knowledge, work with large volumes of data, and work with multiple teams, including Engineering, Product, Opera
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