Anaplan
AssociateLevel3SupportAnalyst
Neural analysis suggests this role is
optimal for Entry candidates.
“Associate Level 3 Support Analyst at Anaplan. Skills: Technical support, Product knowledge, Problem-solving. Investigate complex technical issues. Diagnose complex technical issues”
Industry & Context.
Problem-solving; Troubleshoot issues; Investigate issues; Diagnose issues
24/7 emergency support, On-call rota, Adjusted schedule
What They're Looking For.
Must Have
1 year of experience in Data analysis, 1 year of experience in Software development, 1 year of experience in technical support, Degree in Mathematics, Degree in Physics, Degree in Electronic Engineering, Degree in Computer Science, Fluent English proficiency, Professional English proficiency
Nice to Have
Familiarity with technical support environments, Familiarity with SaaS platforms, Familiarity with complex data systems, Experience with monitoring tools, Willingness to learn Grafana
What You'll Do.
Investigate complex technical issues
Diagnose complex technical issues
Build deep product knowledge
Guide customers through solutions
Communicate progress to teams
Communicate outcomes to teams
Document investigations
Share technical knowledge
Provide emergency support
Work adjusted schedule
How You'll Work.
Team & Collaboration
Work with Engineering; Work with Product; Work with Operations; Work with Customer Success; Cross-functional global teams
Communication Scope
Convey technical information
Full Job Description
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together! Associate Level 3 Support Analyst (P2) At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll b
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