Or Near The Top End Of The Pay Range At Sei
AssociateLearnerSupportRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Associate Learner Support Representative at Or Near The Top End Of The Pay Range At Sei. Skills: Communication Skills, Problem Solving, Time Management, Technology. Assist students in creating and managing their accounts. Guide students through the process of adding courses and navigating their learning environment”
Industry & Context.
Help our learners with any problems they have, leveraging resources available to you
Applicants must be authorized to work in the United States, Visa sponsorship is not available for this position
What They're Looking For.
Must Have
1+ year of Contact Center/Admin (phone/chat) experience, Computer literacy, Microsoft Office Suite, Salesforce
Nice to Have
Spanish bilingual
What You'll Do.
Assist students in creating and managing their accounts
Guide students through the process of adding courses and navigating their learning environment
Provide detailed support on accessing and utilizing resources available through the Sophia platform
Explain the functionality and features of Sophia
Offer guidance on platform tools
Help students resolve login issues
Troubleshoot basic technical issues
Assist in clearing browser history and cache
How You'll Work.
Team & Collaboration
Act as a liaison between students and internal support teams; Identify and escalate more complex issues to the appropriate internal teams (administrators, academic instructors, or grading teams)
Communication Scope
Clear and empathic oral and written skills
Full Job Description
To support our new and prospective students with the Sophia Learning platform. The Associate Learner Support Representative plays a critical role in assisting prospective and new students with navigating various systems, resolving basic issues, and ensuring a smooth learning experience. This role is designed for individuals who will help in the areas of account management, course navigation, troubleshooting, and triaging with internal teams. 1\. Navigation Assistance: * Assist students in creating and managing their accounts, including profile and membership. * Guide students through the process of adding courses and navigating their learning environment. * Provide detailed support on accessing and utilizing resources available through the Sophia platform. 2\. General Overview Support: * Explain the functionality and features of Sophia, ensuring students understand how the platform works. * Offer guidance on platform tools, ensuring new users feel confident in using the system for their learning needs. 3\. Low-Level Troubleshooting: * Help students resolve login issues by providing step-by-step instructions for password resets and account recovery. • Troubleshoot basic technical issues, including addressing common typing pattern issues or browser-related concerns. * Assist in clearing browser history and cache as a means of resolving platform access issues. 4\. Triaging Support: * Identify and escalate more complex issues to the appropriate internal teams (administrators, academic instructors, or grading teams). * Act as a liaison between students and internal support teams to ensure timely and accurate resolution of any inquiries. **Job Skills:** * Communication Skills: We expect that you are able to communicate not only to the learners you are helping but your fellow team members. Being able to effectively communicate accurate policy information with clear and empathic oral and written skills. * Problem Solving: We expect you to be able to help our learners with a
Applying for this Associate Learner Support Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Or Near The Top End Of The Pay Range At Sei?
Real rants from real employees. Read before you apply.