AssociateITSupportProfessional

### **Job Description:** Saab, Inc. is seeking a motivated Associate IT Support Professional to support technology operations and enhance user productivity across the organization. The successful candidate will provide hands-on support for local operations while also contributing to enterprise-wide IT support initiatives for employees and contractors across Saab. **Responsibilities include:** * Providing day-to-day technical support to employees for workplace information and communications technology systems, including Microsoft 365 applications such as Teams, Outlook, SharePoint, OneDrive, and the Office Suite. * Installing, configuring, and troubleshooting laptops, desktops, workstations, and limited network and system issues within a heterogeneous environment. * Maintaining data integrity and file system security, including managing permissions and access within Microsoft 365. * Communicating highly technical information effectively to both technical and nontechnical personnel. * Recommending and specifying appropriate hardware and software solutions, including Microsoft 365 productivity tools. * Participating in the development of information technology and infrastructure projects. * Conducting training programs designed to educate computer users on basic and specialized applications. * Participate in an on-call rotation and support occasional overnight travel (up to 10% per year). **Compensation Range:** $53,700 - $64,400 The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training. ### **Skills and Experience:** **Required Qualifications:** * High School Diploma or equivalent with 3+ years of relevant professional or co-op experience, an Associate’s degree with 1+ years of relevant experience, or a Bachelor’s degr