AssociateITCustomerSupportAnalyst

**Title:** Associate IT Customer Support Analyst KBR — Delivering Solutions, Changing the World. KBR is a global leader in delivering science, technology, and engineering solutions to governments and top tier commercial clients to overcome tomorrow’s challenges, always maintaining our commitment to Zero Harm. With a full portfolio of services, proprietary technologies and expertise, our approximately 37,000 employees are ready to handle projects and missions throughout their entire lifecycle, from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis. KBR is seeking an **Associate IT Customer Support Analyst** to join our Corporate IT team in Lexington Park, MD to provide best-in-class technical support across our Microsoft Windows 10 desktop environment. In this role, you will be a trusted partner to employees at local offices, project sites, and remote locations, ensuring prompt resolution of hardware, software, and peripheral issues in alignment with established service level objectives. You will also collaborate closely with network, security, server, and voice teams to deliver hands-on support, while contributing to office and project site setups, decommissions, and asset management. This position offers the opportunity to apply your problem-solving expertise, improve IT processes, and support high-impact projects in a dynamic, team-oriented environment. **_This is a full-time, on-site position._** **Key Responsibilities:** * Stage, prepare, and deploy computers, peripherals, and devices to end users, ensuring accurate configuration and readiness * Provide break/fix support for end-user hardware, including laptops, desktops, workstations, printers, and peripherals * Troubleshoot and resolve software issues across Microsoft Windows 10/11, Office 365, Teams, and other COE (Common Office Environment) applications * Diagnose and resolve authenticat