Simpson Strong-Tie
building industry
AssociateInsideSalesRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Associate Inside Sales Representative at Simpson Strong-Tie. Skills: Customer service, Order processing, Communication. Data entering all email and faxed orders onto the computer. Communicating with the customer on product availability and providing order confirmation”
Industry & Context.
Ability to quickly and effectively solve customer problems; Ability to focus on attention to detail and ensure accuracy of information
May occasionally push or lift up to 25 lbs., Domestic travel up to 5%
What They're Looking For.
Must Have
Customer service – 2 years minimum experience required., Accountability & Dependability: Able to consistently demonstrate reliable, punctual attendance., Mathematical Reasoning: Able to add, subtract, multiply, and divide whole numbers, fractions, percentages and decimal equivalents., Reading Comprehension: Able to read and write simple correspondence and able to follow instructions., Analysis / Reasoning: Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form., Customer Focus: Ability to quickly and effectively solve customer problems., Communication: Ability to communicate professionally both verbally and in writing required., Problem Solving: Ability to focus on attention to detail and ensure accuracy of information
Nice to Have
College preferred.
What You'll Do.
Data entering all email and faxed orders onto the computer
Communicating with the customer on product availability and providing order confirmation
Servicing the customer by handling all types of customer problems and requests
Training on our products to answer customer questions
Handle customer inquiries and requests
and help solve issues that are received via phone or email
Compile and sort emails and digital orders according to priority
Review orders for any deficiencies prior to resolve discrepancies by using standard procedure or returning incomplete orders to team leader for resolution
Verify customer information is correct
Input customer sales order by inputting alphabetic and numeric information into order entry system
Communicate with customers by phone and email their order confirmation with unit price
and any anticipated delays
Inform Operations and other departments of pertinent information about the order when necessary
Escalate customer issues to Department Leadership Team as needed to properly resolve issues
Maintain customer confidence and protect operations by keeping information confidential and professional
Help with additional duties as determined by management and as needed and as skills develop
Continue to learn and grow within role and take on new challenges toward next levels
How You'll Work.
Team & Collaboration
Communicating with customers; Inform Operations and other departments of pertinent information about the order when necessary; Escalate customer issues to Department Leadership Team as needed; Working in a team atmosphere
Communication Scope
Communicate professionally both verbally and in writing; Communicate one-on-one and in small group settings
Full Job Description
Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees. Our founder, Barc Simpson established [9 Principles of Business](https://www.youtube.com/watch?v=eRe-sQJ6qzw) we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures. Learn about our company culture [directly from our team](https://www.youtube.com/playlist?list=PLx6KVtDVwnt14YATMWD8aaZ-gb-5X6gqM). **YOU** As an Associate Inside Sales Representative, you will assist the Inside Sales department by data entering all email and faxed orders onto the computer, then communicating with the customer on product availability and providing order confirmation. You will be responsible for servicing the customer by handling all types of customer problems and requests as well as processing orders. You will be training on our products to answer customer questions as well. **WHAT YOU’LL BE DOING**(% of Time) Handle customer inquiries and requests: Process orders, answer inquiries, and help solve issues that are received via phone or email. Compile and sort emails and digital orders according to priority. Review orders for any deficiencies prior to entry; resolve discrepancies by using standard procedure or returning incomplete orders to team leader for resolution. Verify customer information is correct. Input customer sales order by inputting alphabetic and numeric information into order entry system. (60%) Communicate with customers by phone and email their order confirmation with unit price, shipping dates, and any anticipated delays. Inform Operations and other departments of pertinent information about the order when necessary. (30%) Escalate customer
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