Amgen
Associate-IncentiveCompensationInquiry&DataOperations
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“Associate - Incentive Compensation Inquiry & Data Operations at Amgen. Skills: Incentive Compensation, Data Operations, Analytics. Manage inquiries related to incentive metrics. Solve complex data challenges”
What You'll Achieve.
support field and leadership decisions; ensure a positive stakeholder experience; implement preventive solutions; provide actionable insights for business leaders; support decision-making
Industry & Context.
solving complex data challenges; Excellent analytical and problem-solving skills; investigating data discrepancies; identifying root causes
What They're Looking For.
Must Have
Master’s degree or Bachelor’s degree & 1 - 3 years of experience in Incentive Compensation
Nice to Have
1 - 3 years of experience in Incentive Compensation, Commercial Operations, or Sales Analytics, ideally within the biopharmaceutical or life sciences industry, Proven expertise in incentive compensation processes, including plan administration, data validation, payout calculation, and inquiry management, Expertise in various data sources - XPO, XPO PD, 867, 844, SP contract data, XPO supplemental, Hub Data, etc., Proficiency with IC systems and tools, along with working knowledge of Excel and SQL, Experience with data visualization and reporting tools (e. g. , Power BI, Tableau, or Qlik) to provide clear and actionable insights, understanding of data stewardship principles, including data accuracy, governance, and compliance (SOX or equivalent), Excellent analytical and problem-solving skills with a track record of investigating data discrepancies and identifying root causes, Demonstrated ability to collaborate effectively with global teams, Clear and professional verbal and written communication skills, with the ability to explain complex IC concepts to non-technical audiences, High attention to detail, accountability, and the ability to manage multiple priorities in a fast-paced, dynamic environment, interpersonal and teamwork skills, with the ability to partner across functions
What You'll Do.
Manage inquiries related to incentive metrics
Solve complex data challenges
Maintain data stewardship standards
Deliver ad-hoc analytics
Investigate and resolve inquiries
Track and analyze inquiry trends
and resolve data discrepancies
Partner with cross-functional teams
Maintain documentation of issue resolution
Collaborate with internal teams
Design and document impact analyses
Define necessary data remediations
and document data governance policies
Improve and define data quality measures
Validate data source requirements
Understand and interpret data ingestion quality checks
Conduct analytical deep dives
Create and automate dashboards or reports
Translate complex data into clear narratives
How You'll Work.
Team & Collaboration
Partner with cross-functional teams; Collaborate with internal teams; Demonstrated ability to collaborate effectively with global teams; interpersonal and teamwork skills, with the ability to partner across functions
Communication Scope
Clear, data-backed communication; Clear and professional verbal and written communication skills; ability to explain complex IC concepts to non-technical audiences
Full Job Description
## **Career Category** Sales & Marketing Operations ## ## **Job Description** Job Description **Associate, Incentive Compensation Inquiry & Data Operations** **What you will do** Let’s do this. Let’s change the world. In this vital role the Senior Associate, Incentive Compensation Inquiry & Data Operations will focus on managing inquiries, solving complex data challenges, maintaining data stewardship standards, and delivering ad-hoc analytics to support field and leadership decisions. **Responsibilities** **Inquiry Management:** * Act as the primary point of contact for inquiries related to incentive metrics, payouts, and plan interpretation. * Investigate and resolve inquiries promptly with clear, data-backed communication. * Track and analyze inquiry trends to identify process or data improvement opportunities. * Demonstrated ability to manage inquiries with professionalism, empathy, and data-driven precision to ensure a positive stakeholder experience. **Data Challenges and Resolution:** * Identify, research, and resolve data discrepancies impacting IC calculations or field reporting. * Partner with cross-functional teams to correct root causes and implement preventive solutions. * Maintain documentation of issue resolution and lessons learned for continuous improvement. **Data Stewardship:** * Collaborate with internal teams to evaluate impact(s) of data changes. * Design and document impact analyses and work with other teams to execute. * Define in coordination necessary data remediations, next steps, and appropriate communications with stakeholders. * Influence, design, and document data governance policies, standards, and procedures for IC data. * Continually improve and define data quality measures for IC use with internal data teams to understand and evaluate the impact of data change and customer master changes. * Validate data source requirements, highlight applicable risks and mitigations, and define review schedules. * Understand and interpret data inge
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