AssociateIII,SecuritiesOperations

Job Posting Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? **_About the team:_** It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions! **_What you will be doing:_** * Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution’s high-value customers. * Addresses inquiries and performs account maintenance on deposits and money market accounts. * Assists customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals. * Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries. * Follows up as required to close service tickets and inquiries that were escalated or referred to a different business function. * Interfaces with clients to determine present and future needs and discusses progress toward solutions. * Ensures service expectations are met and establishes rapport with each caller to set positive expectations for account maintenance queries and other servicing needs. * Completes banking transactions and identifies opportunities to market bank products to best meet each caller’s personal needs. * Maintains a comprehensive knowledge of applicable products and services and keeps informed about new products and services and changes to existing products and services. * Successfully sells, markets, and shares information with new and existing customers to educate them about financial offerings. * Provides referrals to the managing di