ALSAC
AssociateIIIHonorsandMemorials
“Associate III - Honors and Memorials at ALSAC. Skills: customer service, data integrity, donor experience, relationship cultivation. accurate processing and management of Honors & Memorials transactions. Processes donations received by mail and phone”
What You'll Achieve.
Meets established production and quality goals in accordance with DAP policies and procedures; Supports program growth in revenue, donor retention, efficiency, and accuracy
Industry & Context.
Uses independent judgment to ask probing questions and gather critical information not readily offered; resolve issues and exceed expectations; Re-engages donors and resolves concerns effectively
What They're Looking For.
Must Have
written and verbal communication skills with the ability to clearly convey information to donors and internal stakeholders, Ability to understand and follow complex verbal and written instructions, including evolving procedures and processes, Proficiency in general arithmetic and data accuracy principles, Experience managing customer accounts and maintaining data integrity, Proficiency with word processing applications and standard office equipment, Demonstrated ability to meet production and quality metrics in a performance-driven environment, typing speed and accuracy required, High school diploma or GED required, Minimum of 5+ years of customer service or related experience in an office environment, Proven track record of delivering outstanding customer service
What You'll Do.
accurate processing and management of Honors & Memorials transactions
Processes donations received by mail and phone
delivers high-quality service across multiple channels including phone
Performs VIP-quality audits prior to submission to vendors for fulfillment
and maintains donor account information using various systems
Navigates multiple software platforms
Ensures thorough documentation of donor and volunteer interactions
Maintains PCI compliance and adheres to all ALSAC policies and procedures
Safeguards the integrity and confidentiality of donor data and communications
Builds and maintains relationships with donors and volunteers through inbound/outbound calls
and other communication channels
Engages donors in additional fundraising opportunities as appropriate
Utilizes knowledge of fundraising programs
and customer service best practices to resolve issues and exceed expectations
Re-engages donors and resolves concerns effectively
Provides specialized support to VIP donors and volunteers
Uses in-depth program knowledge to educate donors
and employees on honors and memorials processes
Sets clear expectations and proactively enhances the overall donor experience
Applies knowledge of honors and memorials and fundraising best practices to provide insights to ALSAC business partners
Supports program growth in revenue
How You'll Work.
Communication Scope
written and verbal communication skills; active listening; interpersonal skills; Clearly and concisely conveys information and ideas
Applying for this Associate III - Honors and Memorials role?
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