FIS
Financial Services
AssociateII,ClientContact
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Associate II, Client Contact at FIS. Provide customer support by calls. Serve as primary contact for customer issues”
Industry & Context.
Troubleshoot customer problems; Identify root cause of problem
What They're Looking For.
Must Have
High school diploma or GED, Excellent customer service skills, Excellent verbal and written communication skills, Computer navigation and operation skills, Effective people skills and sensitivities
What You'll Do.
Provide customer support by calls
Serve as primary contact for customer issues
Process consumer inquiries of products and services
Resolve consumer inquiries
Troubleshoot customer problems
Identify root cause of problem
Use tools and resources appropriately
Determine how to resolve customer problems
Update customer information
Ensure accurate entry of contact information
Perform other related duties as assigned
How You'll Work.
Communication Scope
Verbal communication; Written communication
Full Job Description
Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. **Job Description Summary** Provide customer support to consumers via Calls. Handle customer inquiries and resolve simple and basic support issues. **What you will be doing** * Provides customer support by calls. Serves as primary contact for customer issues. * Processes a high volume of consumer inquiries of products and services and resolves a targeted percentage of those inquiries. * Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. * Updates customer information and ensures accurate entry of contact information. * Other related duties assigned as needed. **What you Bring:** * High school diploma or GED * Excellent customer service skills that build high levels of customer satisfaction * Excellent verbal and written communication skills * Computer navigation and operation skills * Demonstrates effective people skills and sensitivities when dealing with others **What we offer you** * A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities * A broad range of professional education and personal development possibilities FIS is your final career step! * A competitive salary and benefits * A variety of career development tools, resources and opportunities. With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve
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