PwC Indonesia
Technology
Associate-IFS-ITServiceGroup
Neural analysis suggests this role is
optimal for Associate candidates.
“Associate - IFS - IT Service Group at PwC Indonesia. Skills: IT troubleshooting, IT Service Management. Handle IT related tasks. Provide IT solutions”
What You'll Achieve.
Provide services that exceed standards
Industry & Context.
Analytical skills; Troubleshooting skills
Up to 20% travel
What They're Looking For.
Must Have
Minimum GPA of 3.0, Understand computer hardware, Understand computer software, Understand networking, Understand peripherals, Basic vulnerability remediation skills
Nice to Have
Experience in IT support tickets, Experience with knowledge articles, Experience with audio video systems, Experience with presentation devices, Experience with video conferencing, Knowledge on Mobile Device Management, Knowledge on Mobile Device troubleshooting, Experience with printing system management, Knowledge of online meeting platforms, Experience with Google workspace
What You'll Do.
Handle IT related tasks
Troubleshoot technology issues
Manage IT Service Management
Perform desktop imaging
Set up desktop imaging
Manage printing system
How You'll Work.
Team & Collaboration
Work with users
Communication Scope
Communication skills
Full Job Description
**Line of Service** Internal Firm Services **Industry/Sector** Technology **Specialism** IFS - Information Technology (IT) **Management Level** Associate **Job Description & Summary** PwC Indonesia is an inclusive and equal-opportunity employer that does not discriminate based on physical disabilities, gender, race, religion, or age. Your application will be treated fairly and assessed solely based on job requirements and competencies. This group provides services to 3,000+ PwC staff and partners for end-to-end IT solutions. Our goal is to have great relationships with our users and provide services that exceed today’s best IT Industry standards. You will be challenged to handle various tasks with various IT problem levels and users. You will experience new knowledge of IT troubleshooting and new technologies. * Technology-related issue and troubleshooting * IT Service Management (ITSM - SNow platform) * Desktop imaging and set up * Smart Printing System * IT equipment management ****Requirements :**** * Bachelor degree or higher degrees in Computer Science or other disciplines with sufficient technical experience and expertise. Fresh graduate are welcome to apply * Minimum GPA of 3.0 out of 4.00 * Good communication skills, both in English and Bahasa Indonesia. * Good interpersonal skills, strong attention to service quality with customer oriented attitude. * Experience with Microsoft operating systems and office products (Word, Excel, PowerPoint, etc). * Possess strong sense of empathy and a helpful attitude. * Understand computer hardware, software, networking and peripherals. * Have good analytical and troubleshooting skills in solving computer and IT related problems. * Possess strong passion in doing research and evaluation of potential tools and utilities. * Understanding and experience in IT support tickets and knowledge articles will be an added advantage. * Experience with audio video systems in the meeting room and large room, presentation devices and vid
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