AssociateIAMSpecialist

About the opportunity The Internal IT team creates a secure, compliant by design, environment where seamless access to essential IT assets empowers individuals and teams to innovate and achieve their highest impact with confidence and minimal risk. The IAM (Identity and Access Management) team is continuously trying to optimise and automate manual tasks to cope with the tremendous growth of the company, moving away from traditional IT into a more DevSecOps approach relying on technology to empower people. This team keeps the show running by onboarding and offboarding user accounts, managing accounts, and granting/revoking access to tools. It's a multidisciplinary team with a customer first attitude. As an Associate IAM Specialist, you will learn the fundamental concepts, best practices, and operational procedures of the identity function area. You will work closely with our Engineering, Security, and Product teams, receiving mentorship from senior members as you execute established procedures under moderate supervision. If you like to think out of the box, learn how to automate processes, and make people's lives easier, we are looking for you! In this role, you will: Support the access management process for tools by monitoring the queue and handling standard tickets based on priority. Support employees in resolving standard access-related issues with the systems we use, escalating complex problems when necessary. Manage and process daily identity management and access requests. Assist with IT onboarding workflows, supporting account creation and initial access provisioning for new joiners. Execute routine controls within IAM processes to maintain data accuracy and compliance. Since IT Support and IAM Operations are a part of the same team you will become familiar with basic IT Support tasks so can leverage each other's skillset when required. Assist in updating and maintaining IT documentation, including support guides and operations process manuals. Support with a