FIS
finance
AssociateI,BPSOperationsProcessing
Neural analysis suggests this role is
optimal for Entry candidates.
“Associate I, BPS Operations Processing at FIS. Skills: payment and account related requests, customer service, client systems, products, policies, procedures. Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of assigned company clients.. Provides standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI) screens for client systems and ”
Industry & Context.
Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
100% but must be located in Ontario, Fluent in French, Training 4weeks Monday-Friday 8am-430pm (Mandatory), Production Schedule: Monday- Friday (8am-11pm)-will be assigned after training. Weekends available, Overnight shift available: Monday- Friday 9pm/11pm-8am (flexible on start time)
What They're Looking For.
Must Have
High School Diploma or Equivalent, Call center or customer service experience, Computer/technology basic skills, Remote office internet connection with a minimum download speed of 50Mbps, and a minimum upload speed of 15Mbps is required.
What You'll Do.
Resolves basic or tier 1 payment and account related requests to include but not limited to card activations
name and address updates for card holders (customers) of assigned company clients.
Provides standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.
Enters required data into client provided systems and databases.
Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
Begins to build base knowledge and familiarization of products
and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.
How You'll Work.
Team & Collaboration
collaborate to work smarter
Full Job Description
Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS? ## _**What you will be doing:**_ * Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of assigned company clients. * Provides standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. * Enters required data into client provided systems and databases. * Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced * Customer Service Representatives or designated departments for further investigation and resolution. * Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries. **100% remote; but must be located in Ontario** ****Fluent in French**** **Start Date: June 22nd, 2026** **Schedule: Training 4weeks Monday-Friday 8am-430pm (Mandatory)** **Production Schedule: Monday- Friday (8am-11pm)-will be assigned after training. Weekends available ** **Overnight shift available: Monday- Friday 9pm/11pm-8am (flexible on start time)** _**What you bring:** _ * High School Diploma or Equivalent * Call center or customer service experience * Computer/technology basic skills * Typically, No Relevant Experience Required * Remote office internet connection with a minimum download speed of 50Mbps, and a mi
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