FIS
Fintech
AssociateI,BPSOperationsProcessingAgentCallCenter
“Associate I, BPS Operations Processing Agent - Call Center at FIS. Respond to customer inquiries. Provide problem resolution”
Industry & Context.
Problem resolution; Troubleshooting
24/7 Call Center availability, Work shift availability, On camera during training, Hardwire connection required, No wireless internet
What They're Looking For.
Must Have
6 months call center experience, High School Diploma or Equivalent, Ability to work hours as assigned, All work shift availability, Be on camera during training, Hardwire into router/modem via ethernet cable, No wireless internet providers or routers
What You'll Do.
Respond to customer inquiries
Provide problem resolution
Receive telephone calls
Place telephone calls
Answer customer inquiries
Answer customer orders
Answer customer service needs
Answer customer complaints
Direct to technical/service areas
Maintain knowledge of products
Maintain knowledge of services
Analyze customer service needs
Navigate computerized data entry system
Resolve payment requests
Resolve account related requests
Update names for card holders
Update addresses for card holders
Provide scripted responses
Determine reasons for customer issues
Escalate unresolved grievances
Refer unresolved grievances
Escalate unresolved requests
Refer unresolved requests
Build base knowledge of products
Build base knowledge of policies
Build base knowledge of procedures
Understand association guidelines
Understand compliance
Applying for this Associate I, BPS Operations Processing Agent - Call Center role?
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