Pfizer
AssociateHRServicesEMEA(6monthsfixedterm)
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“Associate HR Services EMEA (6 months fixed term) at Pfizer. Skills: Executing transactional activities related to the Colleague Life Cycle HR processes, Processing Colleague and Job Data Changes, Administering Leave of Absence requests, Supporting Benefits and Compensation administration, HR Reporting, HR Internal and external controls. Executing transactional activities related to the Colleague Life Cycle HR processes, excluding recruitment, in alignment with the GBS CS Operational Playbook.. E”
What You'll Achieve.
efficient, timely, and compliant delivery of HR services; driving a positive colleague experience; enabling stakeholders to make informed decisions
Industry & Context.
Provide feedback on procedures with a continuous improvement mindset; Support Pfizer colleagues with inquiries/requests on the HR Processes in scope via case management tool; seek guidance and/or input that will help in timely resolution of inquiries
What They're Looking For.
Must Have
Bachelor of Administration or Human Resources or related field, At least 1 year of experience, preferably in a HR Shared Services/HR Operations/centralized customer service environment, Organizes own work to meet deadlines in a fast-paced environment., attention to detail and adapts well to shifting priorities., customer focus mindset and cross-cultural agility., Experience working with a case management tool., Demonstrates clear ownership of assigned responsibilities and operates independently, while appropriately identifying situations that require escalation., Displays a result driven attitude and continuous improvement mindset., Able to communicate effectively in English (spoken & written) with colleagues at all levels of the organization.
Nice to Have
Knowledge of AI and automation tools (such as Microsoft Power Automate), Experience working with Workday or Service Now or comparable Human Capital Management system and MS Office (Excel & Word), Familiarity with payroll and/or Time & Attendance software (e. g. ADP, Workday etc. ), Ability to speak multiple (additional) languages is a plus
What You'll Do.
Executing transactional activities related to the Colleague Life Cycle HR processes
excluding recruitment
in alignment with the GBS CS Operational Playbook.
Ensuring the efficient
and compliant delivery of HR services while adhering to organizational standards.
Carrying out process improvement and service enhancement initiatives within their assigned area.
Processing Colleague and Job Data Changes
Administering Leave of Absence requests
Supporting Benefits and Compensation administration
HR Internal and external controls
How You'll Work.
Team & Collaboration
Liaise with other Colleague Services teams, PX and external vendors to seek guidance and/or input that will help in timely resolution of inquiries driving a positive colleague experience
Communication Scope
Able to communicate effectively in English (spoken & written) with colleagues at all levels of the organization.
Full Job Description
**ROLE SUMMARY** The Associate HR Services is responsible for executing transactional activities related to the Colleague Life Cycle HR processes, excluding recruitment, in alignment with the GBS CS Operational Playbook. This role ensures the efficient, timely, and compliant delivery of HR services while adhering to organizational standards. This position is responsible for carrying out process improvement and service enhancement initiatives within their assigned area. **ROLE RESPONSIBILITIES** Execute flawlessly a variety of global or HR operational tasks including but not limited to: * Processing Colleague and Job Data Changes * Administering Leave of Absence requests * Supporting Benefits and Compensation administration * HR Reporting * HR Internal and external controls For the HR Processes in scope: * Provide feedback on procedures with a continuous improvement mindset * Support Pfizer colleagues with inquiries/requests on the HR Processes in scope via case management tool * Liaise with other Colleague Services teams, PX and external vendors to seek guidance and/or input that will help in timely resolution of inquiries driving a positive colleague experience * Run reports and analyze data enabling stakeholders to make informed decisions **BASIC QUALIFICATIONS** * Bachelor of Administration or Human Resources or related field * At least 1 year of experience, preferably in a HR Shared Services/HR Operations/centralized customer service environment * Organizes own work to meet deadlines in a fast-paced environment. * Strong attention to detail and adapts well to shifting priorities. * Strong customer focus mindset and cross-cultural agility. * Experience working with a case management tool. * Demonstrates clear ownership of assigned responsibilities and operates independently, while appropriately identifying situations that require escalation. * Displays a result driven attitude and continuous improvement mindset. * Able to communicate effectively in English (spoke
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