Mufg
Financial Services
Associate,H2HClientIntegrationSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Associate, H2H Client Integration Specialist at Mufg. Skills: Client Integration, Host-to-Host Connectivity, Project Management, Client Service. Be the dedicated point of contact for clients during implementation. Guide clients through documentation, UAT, and go-live stages”
What You'll Achieve.
Ensure a seamless transition and exceptional customer experience; Deliver tailored solutions that meet client needs; Enhance workflows and drive efficiency; Ensure customer satisfaction; Ensure all signature specimens, board resolutions, limits, and fees are correctly entered into systems; Ensure consistent onboarding experiences across regions; Safeguard customer
Industry & Context.
Problem-solving and analytical skills; Problem-solving and troubleshooting capability for integration issues; Handle complex and non-standard client requirements
What They're Looking For.
Must Have
Minimum 3 years experience in Transaction Banking client service management, Proven experience in KYC procedures combined with client onboarding capabilities within banking environments, Ability to clearly communicate in written and verbal formats to internal and external stakeholders, Ability to work collaboratively in a fast-paced environment
Nice to Have
Project management proficiency, Depth and technical knowledge of e-banking platforms plus core banking systems, problem-solving and analytical skills
What You'll Do.
Be the dedicated point of contact for clients during implementation
Guide clients through documentation
Work collaboratively with internal teams
Deliver consistent client experiences
Contribute to product enhancements
Receive deal handover forms
Set up internal calls with teams
Draft comprehensive project scope documents
Conduct kick off calls with clients
Gather and share necessary documentation
Respond promptly to client inquiries
Coordinate additional KYC requirements
Escalate major issues to Relationship Managers
Collect signed original documentation
Coordinate setup with middle- and back-office teams
Review scanned copies of completed application forms
Facilitate legal document negotiations
Handle exception cases
Coordinate eBanking setup
Monitor post-go-live periods
Package deal handover forms
Capture process inefficiencies
Log customer feedback
Provide input on new documentation
Test proof-of-concept platforms
Contribute to knowledge base creation
Support product teams in testing
Collaborate with regional client relationship management teams
Drive effective transaction banking system administration
How You'll Work.
Team & Collaboration
Work collaboratively with internal teams across departments and regions; Collaborate with Sales, Product, and Operations teams; Collaborate with Product Managers; Collaborate with regional client relationship management teams; Collaborate with other branches
Communication Scope
Clearly communicate in written and verbal formats; Effective client and stakeholder communication; Technical + business translation
Process & Methodology
Plan effectively, Drafting scope documents, Outline timelines, Outline next steps, Keeping stakeholders updated on progress, End-to-end client implementation lifecycle management, Delivery execution skills
Full Job Description
**Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. **Job Purpose:** MUFG is seeking a Host to Host Client Integration Specialist to join their dedicated team based in Singapore. This role offers you the opportunity to be the central point of contact for clients during implementation, ensuring a seamless transition and exceptional customer experience. You will work closely with Relationship Managers, Sales, Product, and Operations teams to deliver tailored solutions that meet client needs. The organisation is committed to continuous improvement, leveraging best-in-class project management methodologies and digital tools to enhance workflows and drive efficiency. With a focus on collaboration, knowledge sharing, and professional development, this position provides flexible working opportunities and access to ongoing training. If you are passionate about delivering outstanding service and thrive in an inclusive environment where your input shapes future processes, this is the perfect role for you. * Be the dedicated point of contact for clients throughout implementation, guiding them through documentation, User Acceptance Testing and go-live stages while ensuring their satisfaction. * Work collaboratively w
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