Razorpay Software Private Limited
fintech
Associate-GrowthOperations
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“Associate-Growth Operations at Razorpay Software Private Limited. Completes assigned daily/weekly merchant calling list. Uses the approved call flow”
What You'll Achieve.
clear outcomes captured; Follow-up closure; weekly targets and review cycles
Industry & Context.
Handles merchant data only within approved systems and follows PDPA/data-access requirements, Careful with confidential merchant information, Comfortable operating in a temporary project environment with weekly targets and review cycles, Able to adapt as the scope expands from churned merchants into other lifecycle segments
What They're Looking For.
Must Have
Comfortable making outbound calls and handling merchant conversations professionally, Able to update CRM records accurately and consistently, Able to follow scripts/processes while still capturing useful merchant context, Comfortable escalating issues and working with internal teams
Nice to Have
Prior experience with CRM tools such as HubSpot is a plus, Experience in fintech, payments, e-commerce, SaaS, banking, or SME merchant support is helpful
What You'll Do.
Completes assigned daily/weekly merchant calling list
Uses the approved call flow
Captures merchant context
Sends required follow-ups promptly
Tracks pending merchant actions to closure
Updates HubSpot after each interaction
Identifies merchants likely to revive or progress
Escalates them to the right owner/team
How You'll Work.
Team & Collaboration
working with internal teams
Communication Scope
Good communication skills in Bahasa Malaysia preferred for local merchant conversations
Full Job Description
Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India quality of follow-up and CRM discipline matter because the role touches sensitive merch
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