Wealthsimple
Fintech
Associate,FraudInvestigations-Identity&ATO(Fixed-TermContract)
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“Associate, Fraud Investigations - Identity & ATO (Fixed-Term Contract) at Wealthsimple. Skills: Account Takeover (ATO) fraud investigation, Identity fraud investigation. Investigate suspected Account Takeover (ATO) and Identity fraud cases. Evaluate alerts”
What You'll Achieve.
Protect clients from bad actors; Secure compromised accounts; Ensure our platform remains a safe place to build wealth; Maintain case-closure Service Level Agreements (SLAs)
Industry & Context.
Spotting anomalies; Solving the puzzle of how a bad actor gained access
What They're Looking For.
Must Have
Minimum 1 year of direct fraud experience, Demonstrated understanding of fraud management frameworks, controls, and prevention systems within the financial services space, The ability to collect, organize, and analyze datasets with precision and accuracy, Exceptional written and verbal communication skills
Nice to Have
Experience specifically touching ATO, identity verification, or account security is a massive asset!
What You'll Do.
Investigate suspected Account Takeover (ATO) and Identity fraud cases
Piece together digital footprints
Lock down compromised accounts
Stop fraudulent activity
Communicate directly with clients
Guide clients through the recovery process
Manage multiple ongoing investigations
Maintain case-closure Service Level Agreements (SLAs)
How You'll Work.
Team & Collaboration
Participate in weekly calibration sessions with peers to share findings, spot new ATO trends, and help the team stay one step ahead of the fraudsters
Communication Scope
Exceptional written and verbal communication skills; Explaining complex security situations clearly and calmly to clients
Full Job Description
BUILD SOMETHING PEOPLE LOVE Wealthsimple's mission is to help everyone achieve financial freedom – by making financial services simple, transparent, and low-cost. We're Canada's largest fintech, trusted by over 3 million clients with more than $100 billion in assets. We move fast, we own our work, and we care deeply about the people using our products. If that sounds like you, keep reading. We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers. At Wealthsimple, we take our clients' security seriously. The Fraud Investigations team is the front line of defense within our Security & Risk group. We are looking for a sharp, detail-obsessed Fraud Investigator to specialize in Account Takeover (ATO) and Identity Fraud. You will be the detective protecting our clients from bad actors, securing compromised accounts, and ensuring our platform remains a safe place to build wealth. What you will do: - Investigate & Protect: Dive into the weeds of suspected Account Takeover (ATO) and Identity fraud cases. You will evaluate alerts, verify identities, and piece together digital footprints to uncover the truth. - Secure & Remediate: Take immediate, decisive action to lock down compromised accounts, stop fraudulent activity in its tracks, and remediate the situation based on industry best practices. - Guide the Client: Communicate directly with clients who may be panicked about a compromised account. You will guide them through the recovery process with absolute empathy, clarity, and urgency. - Manage the Queue: Act as a master multi-tasker, managing multiple ongoing investigations at once while strictly maintaining case-closure Service Level Agreements (SLAs). - Connect the Dots: Participate in weekly calibration sessions with your peers to share findings, spot new ATO trends, and help the team stay one step ahead of the fraudst
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