Toshiba Global Commerce Solutions

AssociateFieldServiceTechnician

$48–65k ~AI est. Plainfield, Indiana, United States
The Brief

“Associate Field Service Technician at Toshiba Global Commerce Solutions. Skills: Product repair, Customer service, Field service. Maintain retail store technologies. Maintain computer systems”

What You'll Achieve.

Meet customer commitments; Minimize customer disruptions; Meet customer Service Level objectives; Exceed customer Service Level objectives

Industry & Context.

Problems you'll solve

Problem solving; Diagnosis; Troubleshooting

Eligibility Requirements

Lifting to 50 lbs, Standing/Walking 75% of workday, Frequent stooping/bending, Frequent reaching, Frequent twisting, Regular use of basic hand tools, Regular air travel, Use of ladder, Use of lift, 100% travel

What They're Looking For.

Must Have

High School Diploma, 2+ years experience in Electronics field, Able to travel 100% of the time, Basic knowledge of personal computer technology, Basic knowledge of network infrastructure, Basic knowledge of flat panel TVs, Basic knowledge of monitors, Basic knowledge of cash registers, Basic knowledge of point-of-sale equipment, Basic knowledge of associated retail devices, Basic knowledge of scanners, Basic knowledge of handheld devices, Basic knowledge of kiosks, Basic knowledge of printers, Mechanical aptitude, Competency in electricity, Competency in electronics, Ability to use test equipment, Ability to use basic hand tools, Ability to use electronic testing equipment, Ability to use electric meters, Ability to follow written directions, Ability to follow spoken directions, Ability to provide information clearly, Ability to provide information concisely, Good Customer Service skills, Ability to multitask, Ability to prioritize assignments, Ability to work independently, Good written communication skills, Good oral communication skills, Tact, Diplomacy, Recognize functional use of IT signal cables, Recognize operational use of IT signal cables, Recognize functional use of power cables, Recognize operational use of power cables, Recognize functional use of low voltage wiring systems, Recognize operational use of low voltage wiring systems, Perform diagnosis of IT signal cables, Perform diagnosis of power cables, Perform diagnosis of low voltage wiring systems, Perform repair of IT signal cables, Perform repair of power cables, Perform repair of low voltage wiring systems, Self-motivated, Display high ethics, Display high character, Maintain professional demeanor, Maintain professional dress, Maintain professional behavior, Problem solving skills, Organizational skills, Ability to work long hours

What You'll Do.

Maintain retail store technologies

Maintain computer systems

Perform product installation

Perform support services

Perform repair on retail products

Perform repair on retail banking products

Perform repair on SMB products

Perform whole product exchange

Perform component exchange

Perform basic product diagnosis

Perform store equipment diagnosis

Perform product adjustment

Perform product repair

Perform equipment refurbishment

Perform equipment installation

Perform equipment relocation

Perform equipment discontinuance

Perform product level engineering

Perform configuration changes

Perform product upgrades

Perform product modifications

Operate in assigned territory

Perform basic repairs

Perform basic services

Carry out product repair activities

Use established procedures

Work on tasks individually

Work on tasks as part of a team

Travel to customer locations

Perform installations

Perform discontinuance

Perform configuration changes

Perform modifications

Communicate with customers

Communicate with management

Communicate with peers

Communicate with team members

Build positive customer relationships

Complete service events

Respond to schedule changes

Document installation activities

Perform related duties

How You'll Work.

Team & Collaboration

Work with experienced SRs; Work as part of a team; Communicate with management; Communicate with peers; Communicate with team members

Communication Scope

Clear communication; Concise communication; Tact; Diplomacy

Process & Methodology

Prioritize assignments, Schedule work

Free ATS check

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