Toshiba Global Commerce Solutions
AssociateFieldServiceTechnician
“Associate Field Service Technician at Toshiba Global Commerce Solutions. Skills: Product repair, Customer service, Field service. Maintain retail store technologies. Maintain computer systems”
What You'll Achieve.
Meet customer commitments; Minimize customer disruptions; Meet customer Service Level objectives; Exceed customer Service Level objectives
Industry & Context.
Problem solving; Diagnosis; Troubleshooting
Lifting to 50 lbs, Standing/Walking 75% of workday, Frequent stooping/bending, Frequent reaching, Frequent twisting, Regular use of basic hand tools, Regular air travel, Use of ladder, Use of lift, 100% travel
What They're Looking For.
Must Have
High School Diploma, 2+ years experience in Electronics field, Able to travel 100% of the time, Basic knowledge of personal computer technology, Basic knowledge of network infrastructure, Basic knowledge of flat panel TVs, Basic knowledge of monitors, Basic knowledge of cash registers, Basic knowledge of point-of-sale equipment, Basic knowledge of associated retail devices, Basic knowledge of scanners, Basic knowledge of handheld devices, Basic knowledge of kiosks, Basic knowledge of printers, Mechanical aptitude, Competency in electricity, Competency in electronics, Ability to use test equipment, Ability to use basic hand tools, Ability to use electronic testing equipment, Ability to use electric meters, Ability to follow written directions, Ability to follow spoken directions, Ability to provide information clearly, Ability to provide information concisely, Good Customer Service skills, Ability to multitask, Ability to prioritize assignments, Ability to work independently, Good written communication skills, Good oral communication skills, Tact, Diplomacy, Recognize functional use of IT signal cables, Recognize operational use of IT signal cables, Recognize functional use of power cables, Recognize operational use of power cables, Recognize functional use of low voltage wiring systems, Recognize operational use of low voltage wiring systems, Perform diagnosis of IT signal cables, Perform diagnosis of power cables, Perform diagnosis of low voltage wiring systems, Perform repair of IT signal cables, Perform repair of power cables, Perform repair of low voltage wiring systems, Self-motivated, Display high ethics, Display high character, Maintain professional demeanor, Maintain professional dress, Maintain professional behavior, Problem solving skills, Organizational skills, Ability to work long hours
What You'll Do.
Maintain retail store technologies
Maintain computer systems
Perform product installation
Perform support services
Perform repair on retail products
Perform repair on retail banking products
Perform repair on SMB products
Perform whole product exchange
Perform component exchange
Perform basic product diagnosis
Perform store equipment diagnosis
Perform product adjustment
Perform product repair
Perform equipment refurbishment
Perform equipment installation
Perform equipment relocation
Perform equipment discontinuance
Perform product level engineering
Perform configuration changes
Perform product upgrades
Perform product modifications
Operate in assigned territory
Perform basic repairs
Perform basic services
Carry out product repair activities
Use established procedures
Work on tasks individually
Work on tasks as part of a team
Travel to customer locations
Perform installations
Perform discontinuance
Perform configuration changes
Perform modifications
Communicate with customers
Communicate with management
Communicate with peers
Communicate with team members
Build positive customer relationships
Complete service events
Respond to schedule changes
Document installation activities
Perform related duties
How You'll Work.
Team & Collaboration
Work with experienced SRs; Work as part of a team; Communicate with management; Communicate with peers; Communicate with team members
Communication Scope
Clear communication; Concise communication; Tact; Diplomacy
Process & Methodology
Prioritize assignments, Schedule work
Applying for this Associate Field Service Technician role?
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