Toshiba Global Commerce Solutions
AssociateFieldServiceTechnician
Neural analysis suggests this role is
optimal for Entry candidates.
“Associate Field Service Technician at Toshiba Global Commerce Solutions. Skills: Retail store technologies, Computer systems, Peripherals maintenance, Product repair, Customer service. Maintain retail store technologies. Maintain computer systems”
What You'll Achieve.
Meet customer commitments; Minimize disruptions to customer operations; Meet customer Service Level objectives; Exceed customer Service Level objectives
Industry & Context.
Problem diagnosis; Problem determination; Basic diagnostics; Basic repair; Problem solving skills
Travel 100% of the time, Domestic travel, Air travel, Driving to multiple customer locations, Lifting to 50 lbs, Standing/Walking 75% of workday, Stooping/bending, Squatting, Reaching, Twisting activities, Regular use of basic hand tools, Use of a ladder, Use of lift, Work long hours
What They're Looking For.
Must Have
2+ years experience in Electronics field, Basic knowledge of personal computer technology, Basic knowledge of network infrastructure, Basic knowledge of flat panel TVs, Basic knowledge of monitors, Basic knowledge of cash registers, Basic knowledge of point-of-sale equipment, Basic knowledge of scanners, Basic knowledge of handheld devices, Basic knowledge of kiosks, Basic knowledge of printers, Mechanical aptitude, Competency in electricity, Competency in electronics, Ability to use test equipment, Ability to use basic hand tools, Ability to use electronic testing equipment, Ability to use electric meters, Ability to follow written directions, Ability to follow spoken directions, Ability to provide information clearly, Ability to provide information concisely, Good Customer Service skills, Ability to multitask, Ability to prioritize assignments, Ability to work independently, Good written communication skills, Good oral communication skills, Tact, Diplomacy, Ability to recognize IT signal cables, Ability to recognize IT power cables, Ability to recognize low voltage wiring systems, Ability to perform diagnosis of wiring systems, Ability to perform repair of wiring systems, Self-motivated, Display high ethics, Display high character, Maintain professional demeanor, Maintain professional dress, Maintain professional behavior, Problem solving skills, Organizational skills, Ability to work long hours
Nice to Have
Experience in an Electronics field
What You'll Do.
Maintain retail store technologies
Maintain computer systems
Perform product installation
Perform support services
Perform repair on products
Perform component exchange
Perform basic product diagnosis
Perform store equipment diagnosis
Perform basic product repair
Perform store equipment repair
Perform equipment refurbishment
Perform equipment installation
Perform equipment relocation
Perform equipment discontinuance
Perform product level engineering
Perform configuration changes
Perform product upgrades
Perform product modifications
Operate in assigned territory
Perform basic repairs on products
Perform services on products
Determine problems using maintenance packages
Determine problems using diagnostics
Determine problems using reference documentation
Determine problems using system tools
Determine problems using service aids
Identify routine problems
Carry out difficult product repair activities
Use established procedures for work
Use instructions for work
Travel to customer locations
Perform installations
Perform discontinuance
Perform product level engineering
Perform configuration changes
Perform product upgrades
Perform product modifications
Communicate with customers
Communicate with management
Communicate with peers
Communicate with team members
Build positive customer relationships
Complete service event
Meet customer commitments
Minimize disruptions to customer operations
Respond to schedule changes
Ensure installation activities are documented
Document using automated systems
Document using established reports
Perform other related duties
How You'll Work.
Team & Collaboration
Work as part of a team; Communicate with management; Communicate with peers; Communicate with team members; Seek advice; Seek assistance
Communication Scope
Provide information clearly; Provide information concisely; Written communication; Oral communication; Tact; Diplomacy
Process & Methodology
Prioritize assignments, Schedule work
Full Job Description
This job opening is not eligible for immigration/work visa sponsorship POSITION SUMMARY: The Associate Field Service Technician is responsible for maintaining retail store technologies and computer systems and peripherals, within retail store and commercial business environments. They are responsible to perform a full workload of product installation, support services and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products and in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc.). The Associate Field Service Technician is accountable for customer satisfaction, metrics attainment and operational activities as required for the services provided. The services include some or all the following: whole product and/or component exchange and on-premises basic product & store equipment problem diagnosis, adjustment and/or repair. The Associate Field Service Technician may also perform equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications, to products using well established documentation and procedures. Candidate will work under supervision until trained and capable of working in an unsupervised fashion. STARTING PAYRATE: this is a non-exempt role with a starting wage of $23.08/hr RESPONSIBILITIES: Operates in assigned territory and performs basic repairs and services on products, including problem determination utilizing well established, standard maintenance packages, diagnostics, reference documentation, system tools and service aids in identifying routine problems. Is also capable of performing a basic level of diagnostics and repair but may require occasional assistance from more experienced SRs to carry out difficult product repair activities. Uses established procedures and/or instructions for repetitive and/or routine
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