Toshiba Global Commerce Solutions
AssociateFieldServiceTechnician
“Associate Field Service Technician at Toshiba Global Commerce Solutions. Skills: Retail store technologies, Computer systems, Peripherals, Retail banking, SMB marketplaces. Maintain retail store technologies. Maintain computer systems”
What You'll Achieve.
Meet customer commitments; Minimize disruptions to customer's operation; Meet or exceed customer Service Level objectives
Industry & Context.
Problem diagnosis; Problem determination; Problem solving
Travel 100% of the time, Domestic travel, Air travel, Lifting to 50 lbs, Standing/Walking 75% of workday, Stooping/bending/squatting frequent, Reaching frequent, Twisting activities, Regular use of basic hand tools, Use of a ladder, Use of a lift, Flexibility to work varying shifts, Flexibility to work overtime, Flexibility to work weekends
What They're Looking For.
Must Have
2+ years experience in Electronics field, Travel 100% of the time, Basic knowledge of personal computer technology, Basic knowledge of network infrastructure, Basic knowledge of flat panel TVs & monitors, Basic knowledge of cash registers / point-of-sale equipment, Basic knowledge of associated retail devices, Mechanical aptitude, Competency in electricity & electronics, Ability to properly use test equipment, Ability to properly use basic hand tools, Ability to properly use electronic testing equipment, Ability to properly use electric meters, Ability to follow written or spoken directions, Ability to provide information in a clear and concise manner, Good Customer Service skills, Ability to multitask, Ability to prioritize assignments, Ability to work independently, Good written communication skills, Good oral communication skills, Tact and diplomacy when facing customers, Recognize and understand functional and operational use of IT signal and power cables, Recognize and understand low voltage wiring systems, Perform diagnosis and repair of IT signal and power cables, Perform diagnosis and repair of low voltage wiring systems, Self-motivated, Display high ethics and character, Maintain a professional demeanor, Maintain professional dress, Maintain professional behavior, Problem solving, Organiza
Nice to Have
Experience with Kubernetes a plus
What You'll Do.
Maintain retail store technologies
Maintain computer systems
Perform product installation
Perform support services
Perform repair on retail products
Perform repair on non-TOSHIBA products
Perform repair on in-store systems
Perform component exchange
Perform basic product problem diagnosis
Perform basic store equipment problem diagnosis
Perform basic product adjustment
Perform basic product repair
Perform equipment refurbishment
Perform discontinuance
Perform product level engineering
Perform configuration changes
Perform modifications
Work under supervision
Work in an unsupervised fashion
Perform basic repairs
Perform services on products
Carry out difficult product repair activities
Use established procedures
Use instructions for repetitive work
Use instructions for routine work
Work on tasks individually
Work on tasks as part of a team
Travel to customer locations
Perform installations
Perform discontinuance
Perform product level engineering
Perform configuration changes
Perform modifications
Communicate with customers
Communicate with management
Communicate with peers
Communicate with team members
Build positive customer relationships
Complete service events
Meet customer commitments
Minimize disruptions to customer's operation
Respond to schedule changes
Document installation activities
Support all customers
Perform other related duties
How You'll Work.
Team & Collaboration
Work as part of a team; Communicate with peers; Communicate with team members
Communication Scope
Provide information; Written communication; Oral communication; Tact; Diplomacy
Process & Methodology
Prioritize assignments, Schedule work
Applying for this Associate Field Service Technician role?
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