Toshiba Global Commerce Solutions

AssociateFieldServiceTechnician

$0k+ Denver, Colorado, United States
The Brief

“Associate Field Service Technician at Toshiba Global Commerce Solutions. Skills: Retail store technologies, Computer systems, Peripherals, Retail banking, SMB marketplaces. Maintain retail store technologies. Maintain computer systems”

What You'll Achieve.

Meet customer commitments; Minimize disruptions to customer's operation; Meet or exceed customer Service Level objectives

Industry & Context.

Problems you'll solve

Problem diagnosis; Problem determination; Problem solving

Eligibility Requirements

Travel 100% of the time, Domestic travel, Air travel, Lifting to 50 lbs, Standing/Walking 75% of workday, Stooping/bending/squatting frequent, Reaching frequent, Twisting activities, Regular use of basic hand tools, Use of a ladder, Use of a lift, Flexibility to work varying shifts, Flexibility to work overtime, Flexibility to work weekends

What They're Looking For.

Must Have

2+ years experience in Electronics field, Travel 100% of the time, Basic knowledge of personal computer technology, Basic knowledge of network infrastructure, Basic knowledge of flat panel TVs & monitors, Basic knowledge of cash registers / point-of-sale equipment, Basic knowledge of associated retail devices, Mechanical aptitude, Competency in electricity & electronics, Ability to properly use test equipment, Ability to properly use basic hand tools, Ability to properly use electronic testing equipment, Ability to properly use electric meters, Ability to follow written or spoken directions, Ability to provide information in a clear and concise manner, Good Customer Service skills, Ability to multitask, Ability to prioritize assignments, Ability to work independently, Good written communication skills, Good oral communication skills, Tact and diplomacy when facing customers, Recognize and understand functional and operational use of IT signal and power cables, Recognize and understand low voltage wiring systems, Perform diagnosis and repair of IT signal and power cables, Perform diagnosis and repair of low voltage wiring systems, Self-motivated, Display high ethics and character, Maintain a professional demeanor, Maintain professional dress, Maintain professional behavior, Problem solving, Organiza

Nice to Have

Experience with Kubernetes a plus

What You'll Do.

Maintain retail store technologies

Maintain computer systems

Perform product installation

Perform support services

Perform repair on retail products

Perform repair on non-TOSHIBA products

Perform repair on in-store systems

Perform component exchange

Perform basic product problem diagnosis

Perform basic store equipment problem diagnosis

Perform basic product adjustment

Perform basic product repair

Perform equipment refurbishment

Perform discontinuance

Perform product level engineering

Perform configuration changes

Perform modifications

Work under supervision

Work in an unsupervised fashion

Perform basic repairs

Perform services on products

Carry out difficult product repair activities

Use established procedures

Use instructions for repetitive work

Use instructions for routine work

Work on tasks individually

Work on tasks as part of a team

Travel to customer locations

Perform installations

Perform discontinuance

Perform product level engineering

Perform configuration changes

Perform modifications

Communicate with customers

Communicate with management

Communicate with peers

Communicate with team members

Build positive customer relationships

Complete service events

Meet customer commitments

Minimize disruptions to customer's operation

Respond to schedule changes

Document installation activities

Support all customers

Perform other related duties

How You'll Work.

Team & Collaboration

Work as part of a team; Communicate with peers; Communicate with team members

Communication Scope

Provide information; Written communication; Oral communication; Tact; Diplomacy

Process & Methodology

Prioritize assignments, Schedule work

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