Toshiba Global Commerce Solutions
Retail Technology
AssociateFieldServiceTechnician
Neural analysis suggests this role is
optimal for Entry candidates.
“Associate Field Service Technician at Toshiba Global Commerce Solutions. Skills: Retail technologies, Computer systems, Product repair. Operate in assigned territory. Perform basic repairs on products”
What You'll Achieve.
Attain metrics; Meet customer commitments; Minimize disruptions to customer operation; Meet or exceed customer Service Level objectives
Industry & Context.
Problem diagnosis; Problem determination; Problem solving skills
Travel 100% of the time, Driving to multiple customer locations, Lifting to 50 lbs., Standing/Walking 75% of workday, Stooping/bending/squatting, Reaching activities, Twisting activities, Regular use of basic hand tools, Regular air travel, Use a ladder, Use a lift, Work long hours
What They're Looking For.
Must Have
2+ years experience in Electronics field, Must be able to travel 100% of the time, Basic knowledge of personal computer technology, Basic knowledge of network infrastructure, Basic knowledge of flat panel TVs & monitors, Basic knowledge of cash registers / point-of-sale equipment, Basic knowledge of associated retail devices, Mechanical aptitude, Competency in electricity & electronics, Ability to properly use test equipment, Ability to use basic hand tools, Ability to use electronic testing equipment, Ability to use electric meters, Ability to follow written directions, Ability to follow spoken directions, Ability to provide information clearly, Ability to provide information concisely, Ability to recognize IT signal cables, Ability to recognize IT power cables, Ability to recognize low voltage wiring systems, Ability to perform diagnosis of wiring systems, Ability to perform repair of wiring systems, Self-motivated, Display high ethics and character, Maintain professional demeanor, Maintain professional dress, Maintain professional behavior, Problem solving skills, Organizational skills, Ability to work long hours
Nice to Have
Capable of working in unsupervised fashion
What You'll Do.
Operate in assigned territory
Perform basic repairs on products
Perform services on products
Determine problems using maintenance packages
Determine problems using diagnostics
Determine problems using reference documentation
Determine problems using system tools
Determine problems using service aids
Perform basic diagnostics
Carry out difficult product repair activities
Use established procedures for work
Use instructions for work
Work on tasks individually
Work on tasks as part of a team
Travel to customer locations
Perform installations
Perform discontinuance
Perform product level engineering
Perform configuration changes
Perform modifications
Communicate with customers
Communicate with management
Communicate with peers
Communicate with team members
Build positive customer relationships
Complete service event
Meet customer commitments
Minimize disruptions to customer operation
Respond to schedule changes
Document installation activities
Support all customers
Perform other related duties
How You'll Work.
Team & Collaboration
Work as part of a team; Communicate with team members
Communication Scope
Provide information; Written communication; Oral communication
Process & Methodology
Prioritize assignments, Schedule work
Full Job Description
This job opening is not eligible for immigration/work visa sponsorship POSITION SUMMARY: The Associate Field Service Technician is responsible for maintaining retail store technologies, computer systems and peripherals, within retail store and commercial business environments. They are responsible to perform a full workload of product installation, support services and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products and in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc.). The Associate Field Service Technician is accountable for customer satisfaction, metrics attainment and operational activities as required for the services provided. The services include some or all the following: whole product and/or component exchange and on-premises basic product & store equipment problem diagnosis, adjustment and/or repair. The Associate Field Service Technician may also perform equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications, to products using well established documentation and procedures. Candidate will work under supervision until trained and capable of working in an unsupervised fashion. RESPONSIBILITIES: Operates in assigned territory and performs basic repairs and services on products, including problem determination utilizing well established, standard maintenance packages, diagnostics, reference documentation, system tools and service aids in identifying routine problems. Is also capable of performing a basic level of diagnostics and repair but may require occasional assistance from more experienced SRs to carry out difficult product repair activities. Uses established procedures and/or instructions for repetitive and/or routine work, works on tasks individually or as a part of a team. May travel within assig
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