Bazaarvoice
Implementations
AssociateEngagementManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Associate Engagement Manager at Bazaarvoice. Skills: Project management, Client communication, SaaS implementation. Act as primary liaison between customers and internal technical teams. Manage post-sale implementation project”
What You'll Achieve.
Ensure successful onboarding; Drive high adoption rates; Ensure on-time delivery; Drive business value through technology implementations; Make customers 'deliriously' happy; Deliver an excellent experience for all clients
Industry & Context.
Solving complex problems
Background check required
What They're Looking For.
Must Have
2-3 years professional project management/engagement management experience, Track record of working with clients and internal stakeholders at all levels, Ability to maintain client focus, Ability to work in a fast paced environment, Excellent verbal and written communication skills, Proven ability to ramp-up quickly and be a self-starter, SaaS implementation project management experience, Ability to communicate well with developers about HTML, CSS, XML, and other Web technologies
Nice to Have
PMP certification, Background in e-commerce industry, Experience scoping professional services for SaaS implementations, Experience generating or executing SOWs, Experience selling or delivering Managed Services engagements
What You'll Do.
Act as primary liaison between customers and internal technical teams
Manage post-sale implementation project
Ensure successful onboarding
Drive high adoption rates
Ensure on-time delivery
Solve complex problems
Drive business value through technology implementations
Prioritize workload daily
Deliver excellent client experience
Manage and drive portfolio of projects
Define and maintain project plans
Develop churn mitigation strategies
Master templated and custom Statements of Work (SOW)
Facilitate client workshops and sessions
Present Bazaarvoice’s value-proposition
Manage and set expectations with stakeholders
Advocate on behalf of Client and team
How You'll Work.
Team & Collaboration
Proactively engage with Sales, Client Success, Support, and Product Teams; Manage and properly set expectations with both internal and client stakeholders; Advocate on behalf of the Client and your team
Communication Scope
Excellent verbal and written communication skills; Ability to communicate well with developers
Process & Methodology
Manage post-sale implementation project, Ensure on-time delivery, Prioritize workload daily, Manage and drive portfolio of projects, Define and maintain project plans, Identify risks, Develop churn mitigation strategies
Full Job Description
## Description About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! Bazaarvoice is seeking a motivated, strategic, and detail-oriented Associate Engagement Manager to join our Global Services organization. In this role, you will act as the primary liaison between our customers and internal technical teams. You will manage the post-sale implementation project, ensuring successful onboarding, high adoption rates, and on-time delivery. The ideal candidate thrives on solving complex problems and driving business value through technology implementations, all while making customers 'deliriously’ happy.You’ll be faced with prioritizing
Applying for this Associate Engagement Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Bazaarvoice?
Real rants from real employees. Read before you apply.