Smith+Nephew
Associate-DisputeResolutionOTCwithGerman
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“Associate- Dispute Resolution OTC with German at Smith+Nephew. Skills: Dispute Resolution, SAP, German. Resolve customer disputes. Communicate resolutions”
What You'll Achieve.
Effective and efficient dispute process delivery
Industry & Context.
Analyze root causes of disputes; Implement corrective actions
What They're Looking For.
Must Have
Fluent German, Fluent English
Nice to Have
Intermediate Excel skills, SAP experience, GetPaid experience, EDI experience, ESKER experience
What You'll Do.
Resolve customer disputes
Communicate resolutions
Implement corrective actions
Maintain dispute records
Track resolution progress
Contribute to data accuracy
Escalate unresolved issues
Deliver quality checks
Maintain operational documentation
Provide process training
How You'll Work.
Team & Collaboration
Coordinate queries with internal departments; Proactively support team members; Collaborate with team members
Communication Scope
Communicate resolutions clearly and professionally
Full Job Description
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Smith+Nephew is hiring a**Associate- Dispute Resolution OTC (English & German speaking).** As a key player of the finance operations role in Smith+Nephew you will be responsible for shaping the Disputes Centre of Excellence. Your main area will be effective and efficient dispute process delivery in line with Delegated Authority Matrix and Group Finance Manual requirements **What you will be doing?** * Resolve customer disputes in a timely manner, backed by appropriate documentation. * Communicate resolutions to customers clearly and professionally. * Coordinate queries with relevant internal departments. * Analyze root causes of disputes and implement corrective actions. * Maintain accurate dispute records and track resolution progress. * Contribute to the accuracy of customer master data. * Escalate unresolved issues to appropriate teams or managers. * Proactively support and collaborate with other team members. * Ensure compliance with policies and deliver quality checks and process improvements. * Maintain operational documentation and provide process training when needed. * Work daily with OTC tools such as SAP, GetPaid, ESKER, and EDI. **What will you need to be successful?** * **Fluent German and English** (spoken and written). * This can be your **first corporate experience after university** – recent graduates welcome! * A **young, dynamic mindset** with strong motivation to grow in the corporate world. * **Intermediate Excel skills**(nice to have) * Experience with **SAP** (advantage), **GetPaid, EDI, or ESKER**(nice to have) **At Smith +Nephew we offer** **Inclusion** **+ Belonging**: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website **Your Future** : annual bonus, life insurance, company stock saving plan **Work/Life Balance** : paid volunteering hours, flexible approach **Your We
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