AssociateDirectorUS,PartnerSuccess

Proven success managing enterprise-scale partnerships in fintech, payments, or eCommerce, with a track record of influencing executive stakeholders and driving revenue growth. You’ll turn into action, crafting data-driven account plans and personalized strategies that deepen engagement and accelerate GMV across Zip’s top merchants. Remote-first opportunity for U.S.-based employees, with the option to work in-person at our Manhattan office. Fluency in verbal and written Mandarin required to support Merchant Partner relationships Start your adventure with Zip As an Associate Director US, Partner Successs, you will own and expand some of Zip’s most strategic Enterprise merchant relationships across the retail, eCommerce, and payments ecosystem. This role goes far beyond day-to-day management — you’ll act as a strategic advisor, leveraging Zip’s global BNPL platform, data insights, and marketing capabilities to drive measurable growth and innovation for enterprise merchants. You’ll lead cross-functional initiatives spanning marketing, product, data, and operations to deliver solutions that improve conversion, unlock incremental revenue, and deepen customer engagement. This role requires a balance of commercial acumen, analytical insight, and relationship mastery — someone who can operate as both a trusted partner to C-suite stakeholders and an internal champion for merchant success. You’ll Change the Game By: Owning and expanding a portfolio of high-value enterprise partnerships, driving growth across GMV, profitability, transaction volume, and new user acquisition. Developing strategic account plans for top merchants, grounded in data and market intelligence, with clear performance targets and co-marketing activations. Partnering with client executives to shape omnichannel payment strategies, integrating Zip’s BNPL capabilities across online, in-store, and mobile channels. Leading joint business reviews (QBRs) and presenting actionable insights — highlighting performan