Zip Co Limited
fintech, payments, eCommerce
AssociateDirectorUS,PartnerSuccess
“Associate Director US, Partner Success at Zip Co Limited. Skills: Enterprise partnerships, Revenue generation, Account management, BNPL. Own and expand strategic merchant relationships. Act as strategic advisor”
What You'll Achieve.
Drive measurable growth and innovation; Improve conversion; Unlock incremental revenue; Deepen customer engagement; Drive growth across GMV, profitability, transaction volume, and new user acquisition; Secure favorable, mutually beneficial terms; Drive measurable GMV and adoption outcomes
Industry & Context.
Analytical insight; Data-driven account plans; Predictive analytics
Up to 30 to 40 percent travel, U. S. -based employees
What They're Looking For.
Must Have
12+ years strategic account management, 7 years ecommerce experience, Proficiency in Mandarin, Experience building data-driven account plans, Experience collaborating with Product, Data, Marketing, and Ops, Comfortable navigating CRM tools, Experience with AI tools or platforms, Experience in high-growth, matrixed environment
Nice to Have
Experience in fintech, payments, or eCommerce
What You'll Do.
Own and expand strategic merchant relationships
Act as strategic advisor
Drive measurable growth and innovation
Lead cross-functional initiatives
Deliver solutions to improve conversion
Unlock incremental revenue
Deepen customer engagement
Expand portfolio of high-value partnerships
Drive growth across GMV
Develop strategic account plans
Partner with client executives to shape omnichannel payment
Integrate BNPL capabilities
Lead joint business reviews
Present actionable insights
Drive cross-sell and up-sell motions
Align Zip's solutions with merchant needs
Act as voice of the customer internally
Identify feature opportunities
Resolve friction points
Inform future innovation
Collaborate with global teams to scale best practices
Manage long-term commercial renewals
Negotiate contract terms
Leverage AI-powered insights
Identify growth opportunities
Forecast merchant performance
Personalize partnership strategies
How You'll Work.
Team & Collaboration
Cross-functional initiatives; Partnering with product, analytics, and marketing; Collaborating with Zip’s global teams
Communication Scope
Executive stakeholders; Presenting insights; Storytelling skills
Process & Methodology
Account plans, Marketing activations
Applying for this Associate Director US, Partner Success role?
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