Agoda
AssociateDirectorSupplyOperations
“Associate Director Supply Operations at Agoda. Skills: process management, cross-functional coordination, stakeholder management, operational metrics. Lead strategic initiatives across Supply Operations. Identify inefficiencies, risks, and control gaps”
What You'll Achieve.
deliver scalable solutions; increase consistency and compliance; measure operational and project performance; deliver measurable business outcomes
Industry & Context.
structured problem-solving skills; structured root cause analysis
What They're Looking For.
Must Have
8+ years of relevant experience in operations, transformation, project management, process improvement, or automation, Proven track record of leading cross-functional projects with measurable business impact, Proven people leadership experience, operations and process improvement capability, experience improving workflows at scale, Proven ability to lead complex cross-functional initiatives, deliver measurable business outcomes, stakeholder management and collaboration skills, business judgment and structured problem-solving skills, Excellent verbal and written communication skills, analytical skills, ability to use data to identify issues and support decisions, Working proficiency in SQL, experience with BI/reporting tools, Ability to ramp up quickly on operational systems, CRM/workflow tools, and automation opportunities, Ability to translate business needs into clear requirements and support implementation, ownership, accountability, and execution mindset, Ability to prioritize and operate effectively in a fast-paced environment, Collaborative, proactive, and solution-oriented, Ability to coach team members and align stakeholders
Nice to Have
Experience in travel, OTA, e-commerce, marketplace, or other tech-enabled environments, Experience working with supply, partner operations, connectivity, or commercial operations teams, partnering with Product and Engineering teams, Familiarity with CRM, workflow automation, or low-code/no-code tools, Exposure to APIs, system integrations, or operational tooling ecosystems
What You'll Do.
Lead strategic initiatives across Supply Operations
Identify inefficiencies
Partner with teams to design and implement scalable solutions
Drive end-to-end execution
Define and monitor KPIs
Support resolution of complex operational issues
How You'll Work.
Team & Collaboration
Partner with teams within Supply and across Product, Engineering, Analytics, Customer Experience, Finance, Legal, and Compliance; Partner with teams within and outside Supply; stakeholder management and collaboration skills across teams within Supply and across other functions; Ability to coach team members and align stakeholders
Communication Scope
Excellent verbal and written communication skills
Process & Methodology
Lead complex cross-functional initiatives, Drive end-to-end execution, from problem definition and requirements gathering to testing, rollout, and impact measurement
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