Nvent
AssociateDirector,Quality(KeyCustomer)
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“Associate Director, Quality (Key Customer) at Nvent. Skills: Quality strategy, Customer quality, QMS, Supplier quality. Develop and deploy quality vision. Develop and deploy quality strategy”
What You'll Achieve.
Meet customer requirements; Exceed customer requirements; Meet regulatory requirements; Exceed regulatory requirements; Meet enterprise requirements; Exceed enterprise requirements; Scale quality systems with business expansion; Scale talent with business expansion; Scale processes with business expansion; Reduce escapes; Optimize dock to stock cycle times; Ensure production readiness; Ensure specification compliance
Industry & Context.
Structured problem solving; Root cause analysis; Analytical skills
What They're Looking For.
Must Have
Bachelor’s degree in Engineering, Operations, Science, or related technical field, 12+ years of progressive experience in Quality, Operations, or Engineering, Multi-site and/or global leadership experience, Demonstrated success leading enterprise-wide quality initiatives, Demonstrated success leading complex customer quality relationships, Deep expertise in Quality Management Systems, Deep expertise in regulatory requirements, Proven ability to lead multi-functional, geographically distributed teams, Exceptional analytical skills, Structured problem solving skills, Root cause analysis skills, Executive presence, Ability to translate complex quality data into actionable business insights, Experience leading supplier quality organizations, Experience leading global supply bases, Advanced knowledge of enterprise quality systems, Advanced knowledge of digital quality platforms
Nice to Have
Master’s degree preferred, Professional quality certifications preferred, Six Sigma Black Belt or higher preferred
What You'll Do.
Develop and deploy quality vision
Develop and deploy quality strategy
Develop and deploy quality governance model
Establish quality standards
Harmonize quality standards
Establish quality metrics
Harmonize quality metrics
Establish quality policies
Harmonize quality policies
Establish quality procedures
Harmonize quality procedures
Provide quality performance insights
Provide risk assessments
Provide recommendations to leadership
Champion quality culture
Serve as quality point of contact
Build collaborative relationships with customer teams
Represent organization in customer audits
Represent organization in business reviews
Represent organization in escalations
Represent organization in governance forums
Translate customer requirements into quality strategies
Translate customer requirements into quality priorities
Translate customer requirements into quality execution plans
Own customer quality KPIs
Lead enterprise QMS framework
Ensure compliance with ISO 9001
Ensure compliance with customer standards
Ensure compliance with industry standards
Drive QMS integration
Oversee global internal audit programs
Oversee supplier audit programs
Oversee customer audit programs
Ensure timely CAPA closure
Ensure effective CAPA closure
Ensure disciplined change management
Ensure disciplined validation
Ensure disciplined documentation practices
Drive structured problem solving
Drive root cause analysis
Resolve chronic quality issues
Resolve systemic quality issues
Partner to embed quality into product design
Partner to embed quality into NPI
Partner to embed quality into manufacturing processes
Govern APQP activities
Govern PPAP activities
Govern FMEA activities
Govern SPC activities
Lead control plan activities
Govern control plan activities
Lead validation activities
Govern validation activities
Strengthen inspection strategies
Strengthen control plans
Strengthen risk-based verification processes
Develop supplier quality strategy
Lead supplier quality strategy
Oversee supplier qualification
Oversee supplier audits
Oversee supplier NCR management
Oversee supplier CAPA management
Oversee supplier performance monitoring
Direct IQC strategies
Direct receiving inspection strategies
Optimize dock to stock cycle times
Collaborate with suppliers during NPI
Collaborate with engineering during NPI
Lead continuous improvement initiatives
Establish enterprise dashboards for defects
Establish enterprise dashboards for COPQ
Establish enterprise dashboards for audit performance
Establish enterprise dashboards for customer metrics
Identify digital quality tools
Deploy digital quality tools
Proactively identify operational risks
Proactively identify quality risks
Drive mitigation plans
Lead quality organization
Develop quality organization
Scale quality organization
Coach quality leaders
Mentor quality leaders
Build depth in quality organization
Build capability in quality organization
Build succession strength in quality organization
Influence cross-functional leaders
Ensure accountability
Serve as quality authority
Serve as quality advisor
How You'll Work.
Team & Collaboration
Customer quality teams; Customer engineering teams; Customer procurement teams; Customer leadership teams; Engineering; Operations; Logistics; Supply Chain; Sourcing; Procurement; Cross-functional leaders
Communication Scope
Executive presentations; Business reviews; Customer audits
Process & Methodology
APQP, PPAP, FMEA, SPC, Control plans, Lean, Six Sigma
Full Job Description
We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. The Associate Director of Quality, Key Customer is a strategic quality leader responsible for shaping and delivering the Data Center Solutions quality strategy while serving as the primary quality owner for a critical, high impact customer. This role ensures products, processes, suppliers, and quality systems consistently meet or exceed customer, regulatory, and enterprise requirements. The role spans enterprise quality strategy and governance, multi-site operational execution, and deep customer partnership. The Associate Director of Quality drives quality excellence across Data Center Solutions business units, manufacturing sites, and supplier networks, serving as both a strategic advisor to leadership and hands on leader during critical issues, audits, and growth initiatives. This position acts as a gatekeeper for growth—ensuring quality systems, talent, and processes scale effectively with business expansion—while embedding a strong culture of prevention, accountability, and continuous improvement. ## **WHAT YOU WILL EXPERIENCE IN THIS POSITION:** _Enterprise Quality Strategy & Governance_ * Develop and deploy a unified Data Center Solutions quality vision, strategy, and governance model aligned with enterprise objectives. * Establish and harmonize quality standards, metrics, policies, and procedures across sites and segments. * Provide regular quality performance insights, risk assessments, and recommendations to executive leadership. * Champion a consistent, enterprise-wide quality culture focused on prevention, transparency, and operational rigor. _Customer Centric Quality Leadership_ * Serve as the primary quality point of contact for a strategically critical key customer. * Build trusted, collaborative relationships with cust
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