Braven
Nonprofit Organization Management
AssociateDirector,ProgramSuccess
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Associate Director, Program Success at Braven. Skills: Program Success Management, Stakeholder Management, Course Data Management, Leadership Coach Support. Supervise and support a pool of part-time Graders. Reinforce Braven's ever-evolving grading strategy and systems”
What You'll Achieve.
ensuring a high-quality course experience; ensuring grading consistency and alignment with Higher Education Partnerships standards; influence student outcomes in the course; maintain a high-quality, joyful volunteer experience; build and refine scalable systems that support grader and volunteer success; inform product, training, and course design improvements
Industry & Context.
analyze academic data to identify trends and proactively address student learning needs; escalation support and intervention for Graders struggling to meet expectations; escalate to appropriate teammates when interventions are needed
Ability to work in-person in Atlanta (GA) or Chicago (IL) at least 3 days per week, Travel 3-5 times per semester across Braven’s higher education partners, including travel for in-person classes, and for Braven team gatherings, Ability to work an adjusted schedule to support the facilitation of weekly programming up to 3 evenings per week and 1-2 weekends per semester, Authorized to work in the U. S., Braven doesn’t offer employment visa sponsorship
What They're Looking For.
Must Have
Bachelor's Degree, Demonstrated empathy and effectiveness in working directly with secondary or college-level students from diverse backgrounds, particularly in moments of academic struggle or stress., Proven ability to analyze academic data to identify trends and proactively address student learning needs through direct intervention or by delegating tasks.
Nice to Have
At least 3 years of work experience in a related field, Experience managing and supporting part-time staff or volunteers, including the ability to delegate effectively and provide clear, constructive feedback., interpersonal and coaching skills, with the ability to support and mentor volunteers and facilitators, including those with significantly more experience or seniority., Exceptional customer service skills, with the ability to communicate clearly, patiently, and professionally with students, staff, and volunteers., Excellent organizational and analytical skills with the ability to create, operationalize, and manage project plans, meeting milestones and deadlines, and a focus on using data and metrics to drive decisions and measure performance, Excellent relationship builder with the ability to find common ground, build consensus, and strengthen collaboration among diverse stakeholders. You exemplify a customer service mindset., Comfort with a high level of ambiguity and the ability and desire to work in an ambiguous environment, Comfort using collaboration and data tools like Google Suite, Salesforce, Slack, and Jira (or similar systems), Demonstrated commitment to building and welcoming cultures that help to develop others., Exemplification of Braven’s core values, Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population
What You'll Do.
Supervise and support a pool of part-time Graders
Reinforce Braven's ever-evolving grading strategy and systems
Serve as the primary point of contact for volunteer career coaches (Leadership Coaches)
and ensure coaches feel connected and supported
Ensure rubric adherence and grading turnaround times are met
Implement periodic audits of feedback quality
Manage grading performance dashboards
Support struggling students through a tiered academic intervention framework
Track volunteer engagement
Lead targeted coaching sessions for struggling LCs
Contribute to onboarding and training of LCs
Share insights from grading and LC data to inform product
and course design improvements
Document and socialize best practices
How You'll Work.
Team & Collaboration
Collaborate with Program Facilitators and Associate Director, Academic Success; Coordinate closely with others to ensure high-support LCs get what they need; Partner with the Associate Director, Academic Success and Centralized Delivery of the Accelerator teammates; Partner with cross-functional CDA teammates to build and refine scalable systems; Participate actively in Braven’s knowledge-sharing ecosystem
Communication Scope
communicate clearly, patiently, and professionally with students, staff, and volunteers
Process & Methodology
create, operationalize, and manage project plans, meeting milestones and deadlines
Full Job Description
**Job Title** : Associate Director, Program Success **Team** : Innovation Team **Location** : Hybrid in Atlanta (GA) or Chicago (IL) **Employment** **Type** : Full-time **FLSA** **Classification** : Exempt **Start** **Date** : June 23rd, 2026 ### About Braven Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program. We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation. Together, our ambition is to help rebuild the middle class and revitalize the American Dream. To learn more, take a look at Braven’s [Jobs Report](https://impactreport.braven.org/). ### About the Role As Braven scales its centralized-course model to serve more BravenFellows across an expanding portfolio of higher education partners, the Associate Director, Program Success plays a critical role in ensuring a high-quality course experience. This individual is responsible for managing a pool of part-time Graders. You will reinforce Braven's ever-evolving grading strategy and systems, ensuring strong alignment with academic policies and campus-specific norms. Additionally, this manager serves as the primary point of contact for our volunteer career coaches, whom we call Leadership Coaches (LCs) during the term, responding to questions, escalating challenges, and ensuring they feel connected and supported. This highly collaborative role blends execution, coaching, and quality assurance to help deliver an exceptional experience for both Fellows and those who support them. This role will be on the Innovation Team’s Central Delivery Team and report to the Director of Accelerator Success. ### What You’ll Do **Stakeholder Management (40%)** * Supervise and support a pool of part-time Graders for the Braven Leadership and Career Accelerator course, includ
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