Mirum Pharmaceuticals
Biopharmaceutical
AssociateDirector,PatientServicesOperations
“Associate Director, Patient Services Operations at Mirum Pharmaceuticals. Skills: Patient services operations, Hub operations, Vendor management. Manage day-to-day hub operations. Support program operations”
What You'll Achieve.
Meet or exceed KPIs; Ensure timely and accurate reporting; Meet program budget requirements
Industry & Context.
Problem solving; Troubleshooting
What They're Looking For.
Must Have
7+ years experience in pharmaceutical/biotech industry, Experience with Hub service provider, Experience with in-house hub, Familiarity with pharmacy benefits, Demonstrated depth with reimbursement support services, Demonstrated depth with hubs, Understanding of legal/regulatory/safety requirements with hubs, Familiarity with patient assistance programs, Understanding of coding associated with claims reimbursement, Ability to work cross-functionally, Ability to advance and complete projects on time, Ability to advance and complete projects within budget, Ability to anticipate and address challenges, Ability to solve problems quickly, Ability to solve problems efficiently, Ability to solve problems in a collaborative manner, Excellent interpersonal skills, Excellent communication skills, Business acumen
Nice to Have
BAS degree preferred
What You'll Do.
Manage day-to-day hub operations
Support program operations
Oversee ensuring all KPIs are met
Oversee ensuring all KPIs are exceeded
Anticipate operational challenges
Identify operational challenges
Resolve operational challenges
Oversee accurate reporting of results
Oversee timely reporting of results
Monitor program budgets
Ensure legal requirements are met
Ensure regulatory requirements are met
Ensure pharmacovigilance requirements are met
Interact with brand teams
Interact with finance
Interact with quality
Interact with training
Lead team responsible for specialty pharmacy access
Lead team responsible for reimbursement
Lead team responsible for affordability activities
Support day-to-day activities
Establish baseline goals
Develop plans for team members
Ensure team goals aligned with organizational strategies
Ensure program operations run smoothly
Ensure program operations in accordance with business rules
Collaborate with internal stakeholders
Collaborate with partner vendors
Update business rules
Serve as liaison between Mirum and MAP service
Adapt business processes
Ensure key MAP data reported on time
Ensure key MAP data reported accurately
Develop summary reports
Distribute summary reports
Prepare ad hoc reports
Collaborate with PV vendor
Collaborate with drug safety team
Ensure adverse events reported on time
Ensure product complaints reported on time
Serve as point person for Safety team
Oversee operations for co-pay program
Manage co-pay card enrollment process
Develop co-pay program terms
Update co-pay program terms
Ensure timely reporting of co-pay data
Meet co-pay program KPIs
Exceed co-pay program KPIs
Develop co-pay program offers
Support developing program budget requirements
Support maintaining program budget requirements
Support meeting program budget requirements
Assist with forecasting
Provide timely alerts regarding budget overages
Support maintaining open communication lines
Support new program launches
Provide input to strategic planning
Develop key requirements for new programs
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal stakeholders; Partner vendors; Brand teams; Finance; Legal; Safety; Quality; Training; Commercial Insights & Analytics; PV vendor; Drug safety team; Co-pay program vendor; PAS team; MAP team
Communication Scope
Interpersonal skills; Communication skills
Process & Methodology
Project planning, Budget management, Forecasting
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