Genetix Biotherapeutics
pharmaceuticaliotech
AssociateDirector,PatientNavigator
“Associate Director, Patient Navigator at Genetix Biotherapeutics. Skills: Patient Education, Caregiver Education, Case Management, Navigation, Stakeholder Engagement, Program Operations, Continuous Improvement. Provide high-touch, education, support & resources to patients and caregivers regarding the gene therapy treatment process, including pre-treatment considerations, treatment day logistics, and post-treatment expectations.. Educate the patient on their gene therapy coverage based on their ”
What You'll Achieve.
Drive patient-centered care and operational excellence.; Ensure understanding, confidence, and support for patients and caregivers.; Ensure delivery of high-quality and timely support.; Enhance patient and caregiver education.; Increase awareness of program services.; Support treatment readiness.; Inform program design, messaging, and outreach strategy.; Continuously refine engagement approaches and optimize program design.; Drive excellence in program operations.
Industry & Context.
Creativity in problem-solving; Creative problem-solving and resourcefulness when navigating access barriers.; Action-oriented with a bias toward resolving issues quickly and thoroughly.
What They're Looking For.
Must Have
BAS with a minimum of 10 years of pharmaceuticaliotech patient services experience with demonstrated expertise in access/reimbursement and complex case management, Direct experience working with patients and/or caregivers, knowledge of payer systems, reimbursement processes, and patient assistance resources, Exceptional communication skills, with the ability to engage patients, caregivers, and healthcare providers with empathy and clarity, Deep empathy, resilience, creativity in problem-solving, attention to detail, and action oriented, Proficiency in data analysis and application of performance metrics to inform program improvements, Knowledge of regulatory and compliance guidelines for industry and ability to evaluate unique scenarios in the context of program SOPs, policies and OIG requirements
Nice to Have
Registered Nurse (RN), Gene therapy experience
What You'll Do.
support & resources to patients and caregivers regarding the gene therapy treatment process
including pre-treatment considerations
treatment day logistics
and post-treatment expectations.
Educate the patient on their gene therapy coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for access.
Assess patient and caregiver needs
tailoring resources and education to ensure understanding
Serve as a trusted point of contact for patients
ensuring questions are answered in a compassionate and compliant manner.
Guide patients through the treatment journey
coordinating support services such as travel
and offering connection to resources.
Identify potential barriers to treatment and implement proactive strategies to resolve access challenges in collaboration with cross-functional partners.
Monitor patient milestones and adherence to treatment timelines
ensuring delivery of high-quality and timely support.
Educate internal and external stakeholders on the program to drive awareness.
Work with Qualified Treatment Centers (QTCs) to monitor patient status and facilitate patient support.
and advocacy organizations to enhance patient and caregiver education
increase awareness of program services
and support treatment readiness.
Represent Patient Services at community-based organization (CBO) events
patient advocacy conferences
and industry meetings.
Gather insights from QTC visits
and conference attendance to inform program design
and outreach strategy.
Communicate key insights and patient trends back to internal stakeholders to continuously refine engagement approaches and optimize program design.
Contribute to the design and implementation of patient support initiatives
patient-facing resources
and patient feedback to identify opportunities for program improvement and drive excellence.
How You'll Work.
Team & Collaboration
Collaborating cross-functionally to optimize program operations.; Collaborating with cross-functional partners to resolve access challenges.; Partners with QTCs, healthcare providers, and advocacy organizations.; Communicate key insights and patient trends back to internal stakeholders.; Collaborative approach with the ability to build trust across internal teams, QTC staff, and external partners.
Communication Scope
Exceptional communication skills, with the ability to engage patients, caregivers, and healthcare providers with empathy and clarity.
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