Guidehouse
Finance
AssociateDirector,PatientFinancialServices
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“Associate Director, Patient Financial Services at Guidehouse. Skills: hospital and ambulatory revenue cycle operations, strategic and operational leadership, client-facing leadership, continuous improvement, financial outcomes. Lead hospital and ambulatory patient financial services operations, including billing, accounts receivable follow-up, credit balance resolution, payment posting, denials management, and customer service.. Provide leadership and oversight to onsite hospital billing, credit”
What You'll Achieve.
consistent achievement of key performance indicators related to cash performance, AR reduction, denial resolution, and client service; improve cash collections; reduce AR days; resolve aged inventory; minimize avoidable write-offs; improve reimbursement outcomes; strengthen revenue cycle performance; support organizational goals
Industry & Context.
root-cause identification; issue resolution; process improvements
Travel Required: Up to 10%, Clearance Required: None
What They're Looking For.
Must Have
bachelor’s degree and a minimum 10 years of prior relevant experience or an AA Degree and 12+ years experience, Relevant experience in healthcare, business, or other professional settings is required, A minimum of two years of people leadership experience is required
Nice to Have
patient financial services or revenue cycle operations experience, Solid understanding of healthcare revenue cycle, Demonstrated competency in working in teams and ability to effectively communicate with all levels
What You'll Do.
Lead hospital and ambulatory patient financial services operations
accounts receivable follow-up
credit balance resolution
and customer service.
Provide leadership and oversight to onsite hospital billing
and customer service team members
while partnering with Guidehouse offshore team members and leadership to align workflows
Support revenue cycle performance by driving strategies that improve cash collections
resolve aged inventory
and minimize avoidable write-offs.
Oversee denials management activities
including trend analysis
root-cause identification
and implementation of corrective actions to improve reimbursement outcomes.
Collaborate with payors
and operational stakeholders to address reimbursement barriers
and payment timeliness.
Serve as a key client-facing leader by sharing performance results
escalating risks as needed
and promoting accountability for operational commitments and service expectations.
and report key performance indicators for billing
and implement action plans when performance gaps are identified.
Ensure compliance with applicable billing
and regulatory requirements
and maintain current knowledge of reimbursement methodologies
operational standards
and process changes affecting patient financial services.
Analyze operational and financial data to identify trends
and drive process improvements that strengthen revenue cycle performance and support organizational goals.
Build collaborative relationships across revenue cycle
and client leadership to support issue resolution
process standardization
and ongoing operational improvement.
Perform other related duties
participate in meetings or committees
and support special projects as assigned.
How You'll Work.
Team & Collaboration
partnering closely with Guidehouse offshore leaders and staff to promote alignment, quality, productivity, and consistent achievement of key performance indicators; fostering collaboration with internal stakeholders, payors, and operational teams; partner with Guidehouse offshore team members and leadership to align workflows, expectations, quality, and productivity; Collaborate with payors, managed care, finance, and operational stakeholders; Build collaborative relationships across revenue cycle, finance, managed care, and client leadership
Communication Scope
effectively communicate with all levels
Full Job Description
**_Job Family_ :** PFS General ** _Travel Required_ :** Up to 10% **_Clearance Required_ :** None _**What You Will Do:**_ The **Associate Director, Patient Financial Services** will lead hospital and ambulatory revenue cycle operations, including billing, accounts receivable follow-up, credit balance resolution, payment posting, denials management, customer service, and related patient financial services functions. This role is responsible for providing strategic and operational leadership to onsite teams while partnering closely with Guidehouse offshore leaders and staff to promote alignment, quality, productivity, and consistent achievement of key performance indicators related to cash performance, AR reduction, denial resolution, and client service. The Associate Director will also serve as a key client-facing leader, fostering collaboration with internal stakeholders, payors, and operational teams to support continuous improvement and strong financial outcomes. **_This is a full-time position working onsite Monday through Friday in the San Marcos, CA business office._** **Essential Duties and Responsibilities:** * Lead hospital and ambulatory patient financial services operations, including billing, accounts receivable follow-up, credit balance resolution, payment posting, denials management, and customer service. * Provide leadership and oversight to onsite hospital billing, credit balance, payment posting, and customer service team members, while partnering with Guidehouse offshore team members and leadership to align workflows, expectations, quality, and productivity. * Support revenue cycle performance by driving strategies that improve cash collections, reduce AR days, resolve aged inventory, and minimize avoidable write-offs. * Oversee denials management activities, including trend analysis, root-cause identification, appeal strategy, escalation processes, and implementation of corrective actions to improve reimbursement outcomes. * Collaborate with payors
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