Kepler Group
AssociateDirector,OperationsGlobalDelivery
“Associate Director, Operations Global Delivery at Kepler Group. Skills: operations management, delivery governance, process improvement, workflow optimization, cross-functional coordination, stakeholder management, operational metrics, resource planning, continuous improvement. Manage operational governance and alignment for the Costa Rica hub. Partner with regional and global leadership to turn strategic goals into efficient workflows”
What You'll Achieve.
turn strategic goals into efficient workflows; ensure consistent delivery; provide clear performance data; maintain a stable, scalable, and high-performing operation; improve operational efficiency and team performance; propose scalable solutions; support the rollout of new global functions, workflows, and operational initiatives locally; provide leadership with clear operational visibility and performance insights; support initiatives focused on improving operational efficiency and delivery performance; support decision-making; ensure local operational processes align with global standards and best practices; support onboarding and operational integration for new team members and functions; contribute to maintaining a consistent and positive employee experience across teams; identify areas for operational improvement; ensure managers have the documentation, tools, and operational support needed to lead their teams effectively; share operational best practices; support alignment and consistency across international hubs and operational functions
Industry & Context.
problem-solving capabilities
Ability to thrive in fast-paced and evolving environments
What They're Looking For.
Must Have
5+ years of experience in operations management, business operations, delivery governance, or related leadership roles, experience driving operational excellence, process improvement, and workflow optimization, Experience working with cross-functional and global stakeholders, Proven ability to manage operational risks, performance tracking, and process standardization, communication, collaboration, and stakeholder management skills, Experience using operational data and metrics to support business decisions, conflict resolution and problem-solving capabilities, Advanced English proficiency, both written and verbal (B2+/C1 level), Ability to thrive in fast-paced and evolving environments
What You'll Do.
Manage operational governance and alignment for the Costa Rica hub
Partner with regional and global leadership to turn strategic goals into efficient workflows
Ensure consistent delivery
Provide clear performance data
and high-performing operation
Monitor and maintain operational health across teams within the Costa Rica hub
Ensure adherence to SOPs and operational standards
Identify process gaps and improvement opportunities
Partner with managers and leadership teams to improve operational efficiency and team performance
Identify operational risks
and peak-demand challenges while proposing scalable solutions
Support the rollout of new global functions
and operational initiatives locally
Maintain reporting structures that provide leadership with clear operational visibility and performance insights
Support initiatives focused on improving operational efficiency and delivery performance
Partner with HR and leadership teams on workforce planning and organizational changes
Analyze operational trends and provide insights to support decision-making
Ensure local operational processes align with global standards and best practices
Support onboarding and operational integration for new team members and functions
Contribute to maintaining a consistent and positive employee experience across teams
Track delivery risks and identify areas for operational improvement
Collaborate with managers to identify training and development opportunities
Ensure managers have the documentation
and operational support needed to lead their teams effectively
Partner with global and regional teams to share operational best practices
Support alignment and consistency across international hubs and operational functions
How You'll Work.
Team & Collaboration
Partner with regional and global leadership; Partner with managers and leadership teams; Partner with HR and leadership teams; Collaborate with managers; Partner with global and regional teams
Communication Scope
communication skills; Advanced English proficiency, both written and verbal (B2+/C1 level)
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