Company
Healthcare
AssociateDirector,MedicalData,Analytics,Platform&AI
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“Associate Director, Medical Data, Analytics, Platform & AI. Skills: Medical Platforms, Data Analytics, AI, Platform Leadership. Lead integration of Medical workflows into CRM platforms. Drive adoption of new Customer Engagement of the”
What You'll Achieve.
Strengthen platform adoption; Improve operational excellence; Improve medical engagement processes; Enhance Medical Affairs operations; Improve user experience; Improve efficiency; Improve platform adoption; Improve user experience
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Bachelor's degree in Life Sciences, Healthcare Management, Business, or Information Systems, 5+ years of experience in pharmaceutical, healthcare, or life sciences organizations, Substantial focus on Medical Affairs or Field Excellence, Understanding of Medical Affairs operations, Understanding of field medical workflows, Project management skills, Stakeholder collaboration skills across cross-functional and global teams, Analytical mindset, Focus on process improvement, Focus on operational efficiency, Excellent communication skills, Excellent change management skills, Excellent problem-solving skills, Ability to work in fast-paced environments, Ability to adapt to new technologies, Fluent oral and written English
Nice to Have
Master's degree preferred, Consulting experience desirable, Experience with CRM systems, Experience with digital platforms, Experience with technology implementation projects in healthcare, Additional country or regional language(s) desirable
What You'll Do.
Lead integration of Medical workflows into CRM platforms
Drive adoption of new Customer Engagement of the
Ensure solutions meet Medical Affairs needs
Ensure solutions meet field medical team needs
Support engagement tracking
Partner on platform design
Partner on requirements
Develop standardized medical workflows
Implement standardized medical workflows
Enhance medical excellence
Enhance operational efficiency
Drive improvements in medical engagement processes
Drive improvements in content creation workflows
Drive improvements in approval workflows
Drive improvements in data capture methods
Support medical excellence across markets
Turn medical strategy into action
Improve user experience
Improve physician engagement
Improve medical metrics
Improve launch readiness
Ensure consistent adoption
Ensure measurable impact
Lead complex cross-functional projects
Deliver complex cross-functional projects
Establish clear project plans
Establish stakeholder alignment
Ensure successful delivery of initiatives
Drive timely execution
Align platform and process initiatives
Translate user needs into solutions
Support change management
Gather feedback from country organizations
Support improvement of medical platforms
Support improvement of medical tools
Align platforms with technology roadmap
Identify opportunities to use AI
Identify opportunities to use analytics
Identify opportunities to use automation
Define KPIs for platforms
Define KPIs for processes
Monitor KPIs for platforms
Monitor KPIs for processes
Identify improvement opportunities
Drive continuous enhancement of medical operations
Ensure platforms comply with standards
Ensure processes comply with standards
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Medical Affairs teams; DDIT teams; Commercial-DAAP teams; BSI teams; Region organizations; Country organizations; Scientific & Capability Learning; Field Medical Excellence; Global teams; Regional teams; Business teams; Technical teams; Data teams
Communication Scope
Change management; Problem-solving
Process & Methodology
Project management, Stakeholder alignment, Risk management, Governance
Full Job Description
**Job Description Summary** This role is a key contributor within the International Medical Affairs team, responsible for leading the design, implementation, and continuous improvement of medical platforms and workflows across international markets (ex-US). The role focuses on advancing medical platforms to enable medical excellence and execution processes, ensuring teams have efficient, fit-for-purpose tools and streamlined operations that support Medical Data, Analytics, Platforms & AI objectives. The role also drives user experience improvements identified through International Medical Excellence initiatives. Working within a matrix environment, this individual collaborates with cross-functional stakeholders across Medical Affairs, DDIT, Commercial-DAAP, BSI, and region and country organizations to strengthen platform adoption, operational excellence, and continuous improvement in medical engagement processes. **Job Description** **Major accountabilities:** * **Medical Platforms Leadership** : Lead the integration of Medical workflows into CRM platforms and drive adoption of the new “Customer Engagement of the Future.” Ensure solutions meet Medical Affairs and field medical team needs, including engagement tracking. Partner with cross-functional teams on platform design, requirements, testing, and rollout * **Operational Excellence & Workflow Optimization:** In partnership with Scientific & Capability Learning and Field Medical Excellence, develop and implement standardized medical workflows that enhance medical excellence and operational efficiency. Drive improvements in medical engagement processes, content creation and approval workflows, and data capture methods aligned with International Medical Excellence (IMEx) * **User Experience & Medical Excellence: **Support medical excellence across priority international markets by turning medical strategy into action. Partner with global and regional Medical Excellence teams to improve user experience, physician eng
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