Guidehouse
Life Sciences
AssociateDirector-LifeSciencesAdvisory-PatientSupportPrograms(Pharma)
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“Associate Director - Life Sciences Advisory - Patient Support Programs (Pharma) at Guidehouse. Skills: Patient Support Programs, Life Sciences consulting, Client relationship management, Business development. Grow and manage client relationships. Manage client expectations”
What You'll Achieve.
Ensuring that they are achieving their strategic intent through nuanced and bespoke program monitoring solutions; Achieving their strategic intent; Account growth
Industry & Context.
Explore solutions that challenge critical thinking; Ability to grasp and communicate clinical and business implications of technically complex products and services
Up to 50% travel, Must be willing and able to travel to client sites across the US, up to 33% of the time, Authorized to work for any US employer without sponsorship
What They're Looking For.
Must Have
BAS degree in Science, Biomedical Engineering, Healthcare, Business or related course of study, 6+ years of Life Sciences (Pharmaceutical, Biotech, Specialty Pharma and/or Medical Technology) consulting experience or blend of consulting & industry experience, Subject matter expertise in patient services programs, including Patient Services program design, PS regulatory / compliance issues, patient journey development particularly for specialty medications (e.g. , high cost, biologics, CAR-T, REMs, drug-device combinations), Organizational design and change management, and Primary research, Ability to work independently but with oversight from management, Experience in managing components of projects, ownership of workstreams and/or analytics and supervising, coaching or mentoring others in daily tasks is required, Must possess analytical skills (Excel, Access, etc. ) and leverage analytic techniques to use data to guide client and team decision-making, Must have advanced data collection, research, information finding experience and explore solutions that challenge critical thinking, Proven track record generating revenues with existing clients demonstrating a passion for developing high value client relationships and executing on an account penetration strategy that results in account growth directly or indirectly, Experience managing projects to timeline, scope and budget on multiple teams simultaneously, Must be willing and able to travel to client sites across the US, up to 33% of the time, Authorized to work for any US employer without sponsorship
Nice to Have
MBA / PhD / PharmD / MD degree preferred, Demonstrated commitment and passion for the Healthcare and Life Science industries, Excellent written and oral communication skills and ability to produce client ready deliverables including PowerPoint presentations, Ability to grasp and communicate clinical and business implications of technically complex products and services, Excellent attention to detail and ability to review work product of self and others and produce work product and deliverables that require minimal re-work or editing, Collaborative and a team player
What You'll Do.
Grow and manage client relationships
Manage client expectations
Become client's trusted advisor
Contribute to key client business development strategy
Develop business with new buyers
Identify and evaluate issues of risk
Oversee multiple projects simultaneously
Ensure quality control
mentor and develop Guidehouse personnel
Identify and develop new offerings
Involve in firm-building activities
Develop Patient Services Program Blueprints
Define desired customer experience
Identify emerging digital technologies
Advise client partners on optimal PS operating model
Define methodologies to measure effectiveness
Analyze metrics to provide strategic insights
Support requirements definition
Support operational build out of PS HUBs
Support identification of business development opportunities
Support pull through of business development activities
How You'll Work.
Team & Collaboration
Supervising, mentoring and developing Guidehouse personnel; Collaborative and a team player
Communication Scope
Excellent written and oral communication skills; Ability to produce client ready deliverables; Ability to grasp and communicate clinical and business implications
Process & Methodology
Oversee multiple projects simultaneously, Manage projects to timeline, scope and budget
Full Job Description
**_Job Family_ :** Strategy & Transformation Consulting ** _Travel Required_ :** Up to 50% **_Clearance Required_ :** None ** _What You Will Do_ :** The Patient Services team provides program design, implementation, and monitoring services to pharmaceutical, biotechnology, and medical device, companies. We support our clients across the lifecycle of a product to determine the right suite of Patient Support Programs (PSPs), bring them to life through strong partnerships with both manufacturers and third-party vendors through implementation, and ensuring that they are achieving their strategic intent through nuanced and bespoke program monitoring solutions. In this role you will be accountable for growing and managing client relationships while managing client expectations. You will become the client’s trusted advisor that contributes to the “key client” business development strategy. You will be accountable to develop business with new buyers within key client/s, drawing upon industry and client connections as well as trends and Guidehouse solutions. As you sell and deliver great work you will also identify and evaluate issues of risk for both Guidehouse and for Guidehouse’s relationships with clients. You will oversee multiple projects simultaneously of all varying sizes and durations to ensure quality control and key client’s perceived value while supervising, mentoring and developing Guidehouse personnel. As a member of the Patient Services leadership team, you will be tasked with the identification and development of new offerings based on evolving industry needs and team capabilities. You will also be involved in non- client related firm- building activities as a leader in the firm. Common projects include: * Develop Patient Services Program Blueprints and detailed program designs, including defining the desired customer and customer experience, the mix of programs and services, and level of support provided * Identify emerging digital technologies to optimize P
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