Aptia
Financial Services
AssociateDirector-FST
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“Associate Director - FST at Aptia. Skills: Service delivery, Process optimization, Client management, Team leadership. Drive transformation of FST services. Optimize FST services”
What You'll Achieve.
Achieve project deadlines; Achieve project budgets; Achieve project quality standards; Meet chargeable hours target; Mitigate write-offs; Mitigate non-profitable activities
Industry & Context.
Risk identification; Risk analysis; Root cause analysis
What They're Looking For.
Must Have
85 professionals off-shore management, Data processing procedures adherence, Risk identification and analysis, Errors and omissions handling, Complaints handling, Process review for improvement, Process improvement implementation, e-working protocol adherence, Team task list updates, Service delivery performance accountability, Own work standard and quality accountability, Pension calculations, Data audits, Data corrections, Pensions data entry, Pensions data review, Data query responses, Project task completion, Delivery dates risk escalation, Peer review of De-risking tasks, Risk based project plan implementation, Risk based project plan management, Risk based project plan maintenance, Team workload monitoring, Management Information reporting, Team huddle leadership, Financial oversight, Time recording, Chargeable hours target achievement, Client project budget ownership, Client project budget monitoring, Budget risk escalation, Task delegation, Task review, Project deadline achievement, Project budget achievement, Project quality standards achievement, Billing cycle management, Risk mitigation for write-offs, Risk mitigation for non-profitable activity, Project engagement letter preparation, Project engagement letter peer review, Non-reliance letter preparation, Non-reliance letter peer review, New project pricing preparation, New project pricing peer review, Client requirement agreement, Client deadline agreement, Client budget agreement, Project review meeting attendance, Project kick off call attendance, Client reporting communication method development, Client task contribution understanding, Internal stakeholder relationship creation, Internal stakeholder relationship maintenance, External stakeholder relationship creation, External stakeholder relationship maintenance, Knowledge sharing with team, Client satisfaction delivery support, Mentor role, Role model, Team support, Team challenge, High performing environment creation, Fun working environment creation, Work organization, Instruction provision to offshore teams, Guidance provision to offshore teams, Performing For Success support
What You'll Do.
Drive transformation of FST services
Optimize FST services
Manage offshore team of 85 professionals
Ensure efficient FST processes
Ensure compliant FST processes
Ensure scalable FST processes
Ensure procedures are followed for Members
Ensure procedures are followed for Trustees
Ensure procedures are followed for Clients
Identify risks in pension scheme data
Analyse risks in pension scheme data
Handle errors and omissions
Review processes for opportunities
Discuss improvement ideas with Manager
Develop process improvements
Implement process improvements
Adapt to work demands
Follow e-working protocol
Keep team task list updated
Report service delivery performance
Perform pension calculations
Perform data corrections
Respond to data queries
Lead assigned projects
Complete assigned project tasks
Escalate delivery date risks
Peer review De-risking tasks
Provide constructive feedback
Implement risk based project plans
Manage risk based project plans
Maintain risk based project plans
Monitor team workloads
Update Management Information reporting
Discuss resource challenges
Oversee team Financials
Record own time spent
Meet individual chargeable hours target
Own client project budgets
Monitor client project budgets
Own client task budgets
Monitor client task budgets
Escalate budget risks promptly
Monitor billing cycle risks
Mitigate write-off risks
Mitigate non-profitable activity risks
Prepare project engagement letters
Peer review project engagement letters
Prepare non-reliance letters
Peer review non-reliance letters
Prepare pricing for new projects
Prepare pricing for new tasks
Peer review pricing for new projects
Peer review pricing for new tasks
Agree client requirements
Agree client deadlines
Attend project review meetings
Attend project kick off calls
Develop client reporting communication
Learn client priorities
Learn task contribution to project success
Create collaborative relationships with stakeholders
Maintain collaborative relationships with stakeholders
Share knowledge with team
Provide instruction to offshore teams
Provide guidance to offshore teams
Support junior team members
Carry out team training
How You'll Work.
Team & Collaboration
Internal stakeholders; External stakeholders; Offshore teams
Communication Scope
Client reporting
Process & Methodology
Project planning, Risk management, Budget management
Full Job Description
**About Aptia** Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. **Job requirements** The India FST Leader will drive the transformation and optimization of our FST services to a range of clients for whom Aptia provides a DC, Cashflow, Treasury service. This role involves indirectly managing a team of approximately 85 professionals off-shore and ensuring efficient, compliant, and scalable FST processes. Processes * To ensure that all procedures are followed when undertaking work for Members, Trustees and Clients across all aspects of data processing. * Quickly identify and analyse risks in pension scheme data, which may impact on effective project delivery. * Ensure Errors and o
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