Axios
media
AssociateDirector,ClientSuccess
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optimal for Director candidates.
“Associate Director, Client Success at Axios. Skills: Client Success, Team Leadership, Revenue Delivery. Translate performance into actionable insights. Diagnose complex challenges”
What You'll Achieve.
Improve outcomes for both clients and the business; Maximize client value; Strengthen retention; Support renewals; Support account growth; Ensure campaign delivery supports revenue outcomes
Industry & Context.
Diagnose complex challenges; Identify scalable solutions
What They're Looking For.
Must Have
7+ years in account management, 2+ years in managing an account management or revenue team, Prior experience in account management, Prior experience in customer support, Prior experience in media planning, Prior experience in digital marketing, Prior experience in ad operations, Prior experience in business development
Nice to Have
Growth mindset, Prior experience in the digital media/news industry, Prior experience in managing an account management or revenue team, AI literacy
What You'll Do.
Translate performance into actionable insights
Diagnose complex challenges
Identify scalable solutions
Influence internal strategy
Surface client feedback
Surface market context
Surface product performance insights
Balance short-term execution
Balance long-term account health
Spot opportunities to maximize client value
Spot opportunities to strengthen retention
Spot opportunities to support renewals
Ensure team alignment
Ensure successful partnerships
Ensure campaign delivery supports revenue outcomes
Mentor a team of Client Success managers
Develop a team of Client Success managers
Support a team of Client Success managers
Drive operational excellence
Drive process improvement
Drive consistent delivery standards
Provide thoughtful feedback
Contribute to a culture of accountability
Contribute to a culture of learning
Contribute to a culture of high standards
Use AI tools to enhance productivity
Use AI tools to enhance creativity
Use AI tools to enhance efficiency
How You'll Work.
Team & Collaboration
Partner closely with the Client Partnerships Managing Directors; Ensure team alignment; Ensure successful partnerships between CS/Client Partners; Ensure your team is partnering closely with Client Partnerships
Full Job Description
The big picture: Axios is a media company dedicated to providing trustworthy, award-winning news content in an audience-first format. We are hiring an Associate Director of Client Success to support our New translate performance into actionable insights and clear client recommendations. Strategic Thinking / Problem-Solving Diagnose complex challenges and identify scalable solutions that improve outcomes for both clients and the business. Influence internal strategy and planning by surfacing client feedback, market context, and product performance insights. Balance short-term execution with long-term account health—helping the team to identify what’s needed now vs. what needs to change structurally. Revenue Delivery / Retention + Expansion Mindset Demonstrate a strong revenue mindset—spotting opportunities to maximize client value, strengthen retention, and support renewals. Partner closely with the Client Partnerships Managing Directors to ensure team alignment and successful partnerships between CS/Client Partners. This includes renewals, upsells, and account growth strategy; bring proactive ideas and clear rationale. Ensure your team is partnering closely with Client Partnerships on renewals, upsells, and account growth strategy; bring proactive ideas and clear rationale. Ensure campaign delivery supports revenue outcomes (pacing, reporting, optimizations, and clean wrap narratives). People Leadership / Team Development Mentor, develop, and support a team of Client Success managers while driving operational excellence, process improvement, and consistent delivery standards. Support onboarding and training; help build team playbooks, templates, and best practices. Provide thoughtful feedback and growth plans; contribute to a culture of accountability, learning, and high standards. Worthy of your time: Ideal candidates will embody an entrepreneurial spirit, a passion for Axios’ mission, and have the following experience and skills: 7+ years in account management, sp
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