BMO Private Wealth
Financial Services
AssociateDirector,BusinessSupportandClientCare
“Associate Director, Business Support and Client Care at BMO Private Wealth. Skills: Business Support, Client Care, Risk Management, Program Management. Oversee business operations within jurisdiction. Ensure adherence and efficiency”
What You'll Achieve.
Ensure adherence and efficiency; Ensure Compliance, AML or operational risks are identified, mitigated, monitored and reported on an ongoing basis; Ensure risks are appropriately mitigated and regulations adhered to; Ensure they are competitive and effective; Address resultant gaps and issues; Mitigate identified risks; Ensure risks are appropriately mitigated; Ensure alignment between stakeholders; Provide insights and recommendations; Addresses any issues; Ensure business unit employees fully understand requirements; Ensure that 1st line jobs are following defined processes and procedures; Ensure compliance with appropriate principles, standards & direction; Ensure the execution of all program components; Increase awareness of and compliance to risk management requirements
Industry & Context.
Analytical and problem solving skills - In-depth; Breaks down strategic problems; Exercises judgment to identify, diagnose, and solve problems within given rules
What They're Looking For.
Must Have
5 - 7 years of relevant experience, post-secondary degree in related field of study or an equivalent combination of education and experience, Program management skills - In-depth, Deep knowledge and technical proficiency gained through extensive education and business experience, Verbal & written communication skills - In-depth, Collaboration & team skills - In-depth, Analytical and problem solving skills - In-depth, Influence skills - In-depth, Data driven decision making - In-depth
What You'll Do.
Oversee business operations within jurisdiction
Ensure adherence and efficiency
Contribute to risk management culture
monitor and report risks
Support business/group leader
Manage/support risk programs/frameworks/projects
Monitor industry and legislative developments
Interpret regulatory requirements
Develop action plans to mitigate risks
Act as subject matter expert
Support execution of strategic initiatives
Build effective stakeholder relationships
Analyze data and information
Monitor and track performance
Build change management plans
Lead or participate in change activities
Monitor 1st line jobs following procedures
document and maintain procedures
Design measurable sustainment strategies
Track exception/exemption requests
Provide quality control for investigations
Act as Primary Business Unit Compliance Officer
Promote culture of risk identification
Support management of 1st LOD program
Implement 1st LOD programs and frameworks
Develop and maintain understanding of business
document & mitigate risks
Analyze impact and effectiveness of program
Recommend adjustments to program
Support business through internal/external audits
Assist in development of action plans
Support development and delivery of training
How You'll Work.
Team & Collaboration
Collaborate with other first line employees; Collaborate with second & third line functions; Build interdependent teams that collaborate across functional and operating groups; Support execution of strategic initiatives in collaboration with internal and external stakeholders; Build effective relationships with internal/external stakeholders; Ensure alignment between stakeholders
Communication Scope
Verbal & written communication skills - In-depth
Process & Methodology
Manage/support large/complex risk programs/frameworks /projects/initiatives, Build change management plans of varying scope, Lead or participate in a variety of change management activities, Readiness assessments, Planning, Stakeholder management, Execution, Evaluation, Sustainment of initiatives
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