Oriental
Banking
Associate,DelinquencyManagement(LossMitigation)-Temporary
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Associate, Delinquency Management (Loss Mitigation) - Temporary at Oriental. Skills: Loss mitigation, Delinquency management. Manage delinquent accounts. Implement loss mitigation strategies”
What You'll Achieve.
Reduce delinquency rates; Minimize loan losses
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
2+ years experience
Nice to Have
Experience with loss mitigation, Experience with delinquency management
What You'll Do.
Manage delinquent accounts
Implement loss mitigation strategies
Communicate with borrowers
Document all interactions
Ensure compliance with regulations
Analyze borrower financial situations
Negotiate payment arrangements
Prepare reports on delinquency trends
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Borrower communication
Full Job Description
The Associate, Delinquency Management (Loss Mitigation) contributes to the Mortgage, Auto & Consumer Loss Mitigation operation success by ensuring system codes, payments, transmittals, solicitations, claims and requests are handled according to each Investor or Agencies' guidelines. This role is primarily responsible for managing the Loss Mitigation corporate email inbox, serving as a key touchpoint for client inquiries and escalations. The Associate ensures timely, accurate responses while driving issue resolution and maintaining a high standard of customer experience in compliance with investor and regulatory requirements. Position works hybrid and reports to San Juan, PR. **MAIN DUTIES & RESPONSIBILITIES:** * Manage the Loss Mitigation corporate email inbox, ensuring timely review, prioritization, and response to client inquiries, requests, and escalations. * Coordinate with internal teams and external stakeholders to research and resolve inquiries received through the corporate inbox, ensuring accurate and customer-focused communication. * Maintain effective communication with investors’ representatives and service providers to ensure consultations, requests, and payments are processed timely. * Process maintenance and reporting activities across internal and external platforms, ensuring compliance with investor, agency, and regulatory guidelines. * Ensure proper account maintenance, including encoding/decoding based on workout type and investor requirements. * Prepare, submit, and follow up on investor claims after Loss Mitigation alternatives are executed to ensure recovery of funds and incentives. * Review and process Prepaid and Unapplied Funds reports, including customer outreach (calls or correspondence) to resolve payment issues. * Analyze post–Loss Mitigation loan activity and coordinate credit bureau corrections and fee adjustments with the appropriate teams. * Support Loss Mitigation and cross-functional teams, preparing reports and ensuring service st
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