Informa Group Plc.
Events Services
AssociateDelegateRelationsManager
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“Associate Delegate Relations Manager at Informa Group Plc.. Skills: selling delegate places, cross selling opportunities, account management. selling delegate places over the phone on to our events and training courses. advise customers on the range and suitability of the events and courses”
What You'll Achieve.
aiming of maximising long-term revenue
Industry & Context.
working hours at times will vary, 3 day in office expectation, We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more., When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely., Work from almost anywhere for up to 4 weeks per calendar year
What They're Looking For.
Must Have
A proactive, resourceful individual with exceptional organisational skills., communication skills with a customer-focused approach., Someone comfortable working in a fast-paced sales environment, with the ability to identify and act on cross-selling opportunities., If you are driven by results and are ready to take on the challenge of managing delegate relationships in a growing global business, we want to hear from you!
What You'll Do.
selling delegate places over the phone on to our events and training courses
advise customers on the range and suitability of the events and courses
identify cross selling opportunities
build and maintain relationships with new and existing clients
make at least 100 calls a day to contact clients and prospects
Generate revenue by selling on large scale events
specialised conferences and training courses
Identify opportunities to cross sell our whole portfolio of events
to ensure revenue is collected on sales that are made
Supply detailed feedback to divisional managers and other departments on the progress of each event and sales campaign
Identify and benchmark against competitive events
Contribute to new lead generation activities using all available resources
Following up all leads in a prompt and pro-active manner
Ensure consistence of any sales/marketing information
Consult closely with both the wider Informa Connect teams and the event team to ensure sales activities are conducted in the most efficient manner
Additional duties as needed in support of the overall business and as the need arises
How You'll Work.
Team & Collaboration
close liaison with other members of the Informa Connect Production, Sales and Marketing teams is also required; Consult closely with both the wider Informa Connect teams and the event team
Communication Scope
communication skills with a customer-focused approach.
Full Job Description
We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections. We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses. This role is based in our Toronto office. This role is primarily concerned with selling delegate places over the phone on to our events and training courses which we run globally. The products we sell are both physical and digital, with the latter becoming an ever-increasing part of our offering. The Associate Delegate Relations Manager is expected to advise customers on the range and suitability of the events and courses that we run across several industries, and on any additional services offered, drawing on the experience and expertise of the business development and technical staff where required. Any sales made must reflect the training needs of the customer, but also consider fully the overall business strategy, with the aim of maximising long-term revenue. An additional key part of the role is to identify cross selling opportunities, understanding the client’s needs and providing them with information about live and future events in their relevant portfolio. As well as ensuring strong relationships are built and maintained with new and existing clients through excellent customer services and account management. This role operates under hybrid/balanced working – with a 3 day in office expectation. You will report to the Head of Sales of the portfolio you work in, but close liaison with other members of the Informa Connect Production, Sales and Marketing teams is also required to ensure that all sales acti
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