IXL Learning
EdTech
AssociateCustomerSupportAnalyst,NewGrad
“Associate Customer Support Analyst, New Grad at IXL Learning. Skills: Customer success, Product support. Develop product expertise. Maintain product expertise”
What You'll Achieve.
Ensure customer success
Industry & Context.
Troubleshoot issues; Analyze issues; Replicate issues; Problem-solving
What They're Looking For.
Must Have
Bachelor's degree required, Product expertise, Troubleshoot issues, Analyze and replicate software issues, Create and maintain product documentation, Gather customer feedback, Share feedback with Technical Support team
Nice to Have
Customer facing role experience, Teaching/tutoring experience
What You'll Do.
Develop product expertise
Maintain product expertise
Identify customer needs
Help customers with best practice use
Offer ongoing support
Ensure customer success
Provide expert solutions
Analyze software issues
Replicate software issues
Assist in creation of bug reports
Create product documentation
Maintain product documentation
Gather customer feedback
Gather feature requests
Share feedback with Technical Support team
How You'll Work.
Team & Collaboration
Account management teams; Engineering teams; Product design teams; Technical Support team
Communication Scope
Explain solutions; Written communication; Oral communication
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