Natera
genomics
AssociateCustomerSuccessManager,Oncology
“Associate Customer Success Manager, Oncology at Natera. Skills: Customer Success, Oncology, Data Analysis. Monitor and manage sample lifecycle. Collaborate with internal teams”
What You'll Achieve.
ensure a frictionless onboarding experience; drive early provider adoption; minimize initial barriers to entry; solidify our reputation as a leader in genomics; ensure that every new clinician feels supported, informed, and confident
Industry & Context.
analytical champion; proactive problem-solver; turn raw data into actionable insights
What They're Looking For.
Must Have
3+ years of experience in Customer Success, Clinical Account Management, or a high-touch service role within the genomics or personalized medicine space, Proficiency in data analysis tools (e. g. , Snowflake, PowerBI, Tableau) with the ability to turn raw data into actionable insights, familiarity with Oncology and comfortable discussing clinical workflows and the nuances of liquid biopsy or genetic testing, Exceptional communication skills with a "bias toward action" and the ability to influence cross-functional teams without direct authority, Deep customer empathy with a focus on simplifying complex medical-legal and operational requirements for clinicians, Proven ability to manage multiple high-priority accounts simultaneously in a fast-paced, matrixed environment
Nice to Have
advanced degree in life sciences or healthcare administration
What You'll Do.
Monitor and manage sample lifecycle
Collaborate with internal teams
Identify and resolve bottlenecks
Leverage Snowflake and Salesforce
Communicate onboarding wins and risks
How You'll Work.
Team & Collaboration
Collaborate with Medical Science Liaisons (MSLs), Clinical Trials, and Sales; communicate with providers; collaborating across business units; influence cross-functional teams
Communication Scope
Exceptional communication skills; communicate onboarding wins, risks, and ROI assessments
Applying for this Associate Customer Success Manager, Oncology role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Natera?
Real rants from real employees. Read before you apply.