AssociateCustomerSuccessManager(CSM)

Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com Job summary The Associate Customer Success Manager (CSM) supports new customers through the initial implementation and activation of their DigiCert platform environment. This role focuses on customer onboarding and helping users feel confident and successful using the platform. The focus will be on guiding customers through the platform experience and ensuring they have everything they need to move forward to their deployment phase. This role is ideal for someone looking for a career in Customer Success, Customer Support, or SaaS What you will do Customer Onboarding & Adoption Support new customers during their onboarding journey Join or lead onboarding kick-off calls to understand customer goals and expectations Walk customers through platform features, navigation and key workflows Help customers understand how to use the platform for their specific needs Encourage early usage and engagement across customer users Customer Education & Training Deliver walk-through sessions Share training materials, guides and help resources Answer “how do I” questions and explain product features in simple terms Reinforce best practices and common use cases Communication & Coordination Act as a friendly, reliable point of contact during onboarding Co-ordinate with Validation teams to ensure required validation steps are completed Work with internal and external stakeholders to establish the certificate infrastructure and co- ordinate the loading of Certificate Authority (CA) to ensu