Reltio
Technology
AssociateCustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Associate Customer Success Manager at Reltio. Skills: Customer success, SaaS products, Cloud technology. Manage tech-touch customers. Ensure Reltio adoption”
What You'll Achieve.
Ensure customer adoption; Ensure customer value realization; Promote ROI; Promote customer retention; Achieve customer goals; Identify adoption risk; Identify retention risk; Mitigate risk
Industry & Context.
Problem-solving mindset; Troubleshoot challenges
What They're Looking For.
Must Have
Bachelor's degree in Computer Information Systems, Bachelor's degree in Business Technology, Interest in customer success, Interest in technology, Interest in learning about SaaS products, Strong verbal communication skills, Strong written communication skills, Ability to build trust with customers, Ability to build rapport with customers, Ability to understand customer needs, Ability to articulate how Reltio products help, Ability to manage time, Ability to prioritize effectively, Ability to balance customer needs, Passion for helping others, Willingness to learn, Experience in software architecture, Interest in software architecture, Understanding how applications fit together, Experience with cloud software solutions, Interest in learning about SaaS, Interest in learning about cloud technology, Problem-solving mindset, Focus on delivering practical solutions, Focus on delivering value to customers
Nice to Have
Basic knowledge of customer success metrics
What You'll Do.
Manage tech-touch customers
Ensure Reltio adoption
Ensure customer value realization
Promote customer retention
Develop understanding of customer goals
Encourage product utilization
Assist customers with resources
Utilize Reltio Documentation
Utilize Reltio Support
Achieve customer goals
Document success plan
Provide guidance on customer journey
Track customer health metrics
Track adoption metrics
Identify opportunities
Identify potential risks
Address customer needs proactively
Make data driven decisions
Identify adoption risk
Identify retention risk
Track critical customer information
Track desired outcomes
Make data driven decisions
Monitor customer progress
Escalate high-risk accounts
Communicate with customers
Check customer satisfaction
Troubleshoot customer challenges
Identify opportunities for product expansion
Drive cross-sell opportunities
Drive upsell opportunities
Collaborate with sales teams
Collaborate with support teams
Ensure seamless customer experience
Drive engagement with new features
How You'll Work.
Team & Collaboration
Sales teams; Support teams
Communication Scope
Verbal communication; Written communication
Full Job Description
At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture, and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk! Job Summary: The Associate Customer Success Manager (ACSM) at Reltio will focus on supporting tech touch customers to ensure they deriv
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