Procare Solutions
SaaS
AssociateCustomerSuccessManager
“Associate Customer Success Manager at Procare Solutions. Skills: Customer success, Account management, Product adoption. Engage with customers. Create Customer Success Plans”
What You'll Achieve.
Improve GRR; Improve NRR; Ensure customer satisfaction; Achieve maximum value
Industry & Context.
Problem-solving
Occasional travel, Sit for prolonged periods, Stand for prolonged periods, Use computer, Use telephone, Use office equipment
What They're Looking For.
Must Have
1-5 years customer-facing experience, Proficient in Procare solutions, Diagnose customer issues, Evaluate solutions, Make informed decisions, Manage multiple priorities
Nice to Have
SaaS industry experience
What You'll Do.
Engage with customers
Create Customer Success Plans
Execute Customer Success Plans
Monitor account health
Prepare Quarterly Business Reviews
Deliver Quarterly Business Reviews
Partner with sales team
Pass upsell opportunities
Pass cross-sell opportunities
Maintain product understanding
Serve as trusted advisor
Partner with other teams
Address customer requests
Manage inbound inquiries
Resolve inbound requests
Understand business goals
Understand customer pain points
Increase product adoption
Increase product usage
Demonstrate full value
Apply new best practices
Build awareness of market trends
Build awareness of competitor activities
How You'll Work.
Team & Collaboration
Partner with sales; Partner with Support; Partner with Product
Communication Scope
Relationship-building
Applying for this Associate Customer Success Manager role?
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