AWS EMEA SARL
Customer Service, Tech, Customer Solutions Mgr, Cloud Computing
AssociateCustomerSolutionsManager,CustomerMigrationCenter
Neural analysis suggests this role is
optimal for Manager candidates.
“Associate Customer Solutions Manager, Customer Migration Center at AWS EMEA SARL. Skills: Cloud adoption, Customer relationships, Technical programs. Guide AWS customers along their multi-year journey to. Ensure all AWS teams are working together effectively”
What You'll Achieve.
Realizing customer benefits; Successful program completion
Industry & Context.
Problem-solving abilities
What They're Looking For.
Must Have
Bachelor's degree in science, technology, engineering, math, business or equivalent, Experience leading large-scale, technical or engineering programs, Experience in customer-facing roles, Experience in enterprise IT
Nice to Have
AWS or other cloud certification, Experience implementing cloud services including migrations and modernization projects
What You'll Do.
Guide AWS customers along their multi-year journey to
Ensure all AWS teams are working together effectively
Deliver outcomes for the customer
Act as a trusted partner to AWS customers
Leverage delivery experience with technical change programs
Shepherd the customer through stages of AWS adoption
Guide customer through operational
educational and governance aspects
Interface with AWS customers and AWS leadership
Drive collaboration between core account groups
Plan and support workload migrations
Translate strategic initiatives into executable actions
Work backwards from customer key milestones
Deliver education plans
Align roadmap to business outcomes
Conduct Executive Briefing Sessions
Manage go-live events and transitions
Bring the best of AWS/Amazon to customers
Solve customer challenges through new ideas
Evangelize AWS services
Guide customers in adopting AWS services
Contribute to day-to-day management of customer's AWS adoption
Engage and service customers
Use technology to solve business problems
How You'll Work.
Team & Collaboration
Core account groups; Product/engineering teams; Customer teams; Virtual teams
Communication Scope
Executive presentations; Project team communication
Process & Methodology
Program management
Full Job Description
As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. In the role, you will be trusted partner to our AWS customers, leveraging your delivery experience with technical change programs to help shepherd the customer through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey. You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The Delivery of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey. At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will help solve the customer’s challenges through new ideas, tools and mechanisms. Successful candidates will have a delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions. You wi
Applying for this Associate Customer Solutions Manager, Customer Migration Center role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about AWS EMEA SARL?
Real rants from real employees. Read before you apply.