Wells Fargo
Financial Services
AssociateCustomerServiceRepresentative-CreditCards
Neural analysis suggests this role is
optimal for Entry candidates.
“Associate Customer Service Representative - Credit Cards at Wells Fargo. Skills: Customer service, Problem resolution. Support customers with empathy. Improve inquiries or issues”
Industry & Context.
Resolve problems; Resolve complex issues
Attend full duration of training, Work additional hours, Work on-site, Not eligible for Visa sponsorship
What They're Looking For.
Must Have
6+ months Customer Service experience, 6+ months Financial Services experience, 6+ months Contact Center support experience
Nice to Have
Provide customer service while listening, Elicit information efficiently, Comprehend and resolve customer issues, Execute in fast paced environment, Execute in high demand environment, Execute in metric driven call center environment, Excellent verbal communication skills, Excellent written communication skills, Excellent interpersonal communication skills, Integrity and high level professionalism, Attention to detail and accuracy, Military experience resolving complex issues, Meet or exceed business goals, Meet or exceed business objectives, Navigate multiple computer systems, Navigate multiple applications, Utilize search tools to find information, Knowledge of internet technology, Knowledge of mobile technology, Knowledge of social media technology, Experience of internet technology, Experience of mobile technology, Experience of social media technology
What You'll Do.
Support customers with empathy
Improve inquiries or issues
Handle financial products
Handle financial services
Provide best-in-class customer experience
Adhere to work guidelines
Adhere to regulations
Navigate multiple computer systems
Receive direction from supervisor
Escalate questions to senior employees
Escalate issues to senior employees
Interact with team on basic information
Interact with internal customers
Interact with external customers
How You'll Work.
Team & Collaboration
Interact with team; Interact with customers
Communication Scope
Verbal communication; Written communication; Interpersonal communication
Full Job Description
**About this role:** Wells Fargo is seeking an Associate Customer Service Representative in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we're the #1 financial services company to grow YOUR career. Apply today. **In this role, you will:** * Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment * Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems * Regularly receive direction from supervisor and escalate questions and issues to more senior employees * Interact with team on basic information, plus internal or external customers **Required Qualifications:** * 6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** * Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues. * Ability to execute in a fast paced, high demand, metric driven call center environment. * Excellent verbal, written, and interpersonal communication skills with integrity and a high level of
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